Operations Specialist/Technician
 JLL | |
parental leave, paid time off, 401(k)
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 United States, North Carolina, Charlotte | |
 Nov 20, 2025 | |
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JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: This position is responsible for monitoring and managing critical building systems through advanced Building Automation Systems to ensure optimal facility operations and safety. You'll serve as the central point of contact for building alarms, incidents, and coordination activities while providing technical support to field operations teams and maintaining excellent customer service standards. Your day-to-day tasks will include: * Monitor and manage critical alarms for building mechanical infrastructure, fire, and life safety systems through Building Automation Systems * Track, escalate, and communicate incidents with business disruption potential through established protocols * Assist field operations with equipment troubleshooting using building automation data, trend analysis, and system overrides * Coordinate building shutdown activities and notify stakeholders through automation systems * Validate vendor work approvals before activities commence * Conduct proactive virtual facility system tours to verify proper operation * Generate, process, and dispatch work orders while following up on completion status * Prepare and maintain accurate shift reports and periodic documentation * Provide customer-focused support and communication to all stakeholders Desired experience and technical skills: Requirements: * High School diploma or GED equivalent * Strong proficiency in computer applications including Word and Excel * Excellent written and verbal communication skills * Ability to produce accurate reports under tight, client-defined deadlines * Strong time management, multitasking, and organizational skills with attention to detail * Self-motivated with ability to work in fast-paced, high-volume environments * Flexibility to work varied shifts including nights and weekends * Ability to analyze system operations, diagnose problems, and implement corrective actions * Understanding of technology, software applications, and computer systems * Customer service orientation and strong interpersonal skills * Ability to remain calm and effective during stressful or emergency situations Preferred: * Degree or education in technology-related field from accredited university or college * Experience with Building Automation Systems and their functionality Location: On-site, Charlotte, NC Shift/Schedule: 10 Hour Day/2nd Shift -Swing Shift Salary: Hourly Position - Min $62,000, Max $72,000 - No Bonus The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data Location: On-site -Charlotte, NCIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
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