Social Services Supervisor

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we're committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION:

The Social Services Supervisor is responsible for the daily operations of the Family Service Office by providing oversight of office and warehouse staff, volunteers, client case files, budgets, reports, community relations and other administrative duties as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage all day-to-day operations of the Family Service Office.
• Work within the approved budget to provide emergency food and direct financial assistance in the form of emergency rent, utilities and prescriptions.
• Perform and oversee casework services to include client interviews, needs assessments, and case management.
• Assure adherence to all funding source guidelines (Siebel, EFSP, etc.).
• Maintain an active information and referral system with other service providers.
• Travel to and attend community meetings as needed or directed by Corps Officers.
• Maintain compliance with Montana Food Bank Network (MFBN) partner agency agreements and Grocery Rescue Program requirements. Act as point person for all communications, agreements MOU/MOA's with MFBN and Feeding America. All MOU/MOA's are to be submitted to the Corps Officer for approval before Divisional approval and/or signature is secured.
• Prepare and submit reports and statistics in accordance with due dates.
• Maintain all fuel and charge receipts in accordance with Salvation Army policy. Turn in receipts daily or as soon as possible to the Administrative Assistant / Finance Clerk.
• Direct supervision of Case Workers and Warehouse Staff.
• Oversight of Warehouse operations. Delegate as necessary:




• Maintain an adequate supply of food.
• Manage and rotate emergency food assistance supplies as needed in accordance with applicable health codes. Health Card may be required within 60 days of hire as well as a current tetanus shot.
• Maintain all refrigeration units in good operating order and cleanliness. Report all malfunctions and necessary repairs to the Corps Officer.
• Coordinate all food distribution preparations for each day of distribution.
• Pick up all food and material donations for the Social Services Program as required per donor(s). As needed, drive box truck to pick up food. All donations are to be properly documented and brought immediately to the Social Services Warehouse.
• Directing and unloading of all deliveries.
• Manage safety while deliveries are being made by large trucks to ensure proper safety precautions are in place and that no unauthorized personnel are in the unloading areas of the warehouse.
• Maintain all vehicles assigned to Social Services in good operating order and cleanliness. All general maintenance schedules are to be completed every six months or as needed to include proper maintenance for cold weather operations. Report all necessary repairs to the Corps Officer.
• Maintain cleanliness, janitorial needs and maintenance of the entire Warehouse and Social Services facilities to include the surrounding properties daily.
• Conduct a weekly property inspection of the entire Social Services facility and surrounding properties to determine needs and maintenance schedule.
• All proper safety equipment to include safety harnesses for lifting, hand trucks and other devices are to be maintained in proper working order and inspected before use. Items not in good working order are not to be used and immediately reported to the Corps Officer.

• Coordinate with Great Falls Pre-Release Center Aftercare Program and Community Service Office as needed. Complete all GFPRC Forms as required.

• Volunteer recruitment, training (proper lifting, cleaning work areas, food rotation and proper cleaning and storage of perishable foods) and supervision. Maintain a record of volunteer hours and report monthly.
• Supervise third party volunteer work program participants (i.e. Easterseals/Goodwill workers), utilizing contracts/agreements as a guideline.
• Process incoming mail per Salvation Army policy.
• Maintain all filing systems - both hard copies and computer files - as they pertain to Family Services. This is to include but is not limited to client files, employee information, networking information, address lists, Salvation Army policies and directives, property and vehicle information, program and funding data.
• Use methods of centralized bookkeeping to code and process invoices, receive and process income, and submit reports to Divisional Headquarters in a timely manner.
• Issue receipts, maintain receipt file and complete reports for all in-kind donations.
• Compilation and dissemination of Family Services information and reports to employees, Corps Officers, Divisional Headquarters and other contacts as needed.
• Maintain Protecting the Mission compliance and update records as needed.
• Assist Corps Officer in hiring and training of new Family Services employees.
• Attend staff meetings and trainings as required; including but not limited to Divisional/Territorial Social Services Conferences, Protecting the Mission - child safety training, and The Salvation Army fleet safety training.
• Maintain office equipment and order/shop for supplies as needed.

• Assist with seasonal efforts, which may include but are not limited to: Summer Camp Registrations, Christmas Intake/Distribution, toy sorting, and data entry.
• Adherence to employee dress codes at all times while working.
• Other duties as assigned by Corps Officers.

EDUCATION AND WORK EXPERIENCE:

• BA degree or AA degree with 3 years' experience in Social Work or Management preferred.
• Must complete Protecting the Mission - child safety training.
• Required to acquire ServSafe Food Safety Program for Managers Certification.
• Must possess a valid Driver's License and be a minimum of 21 years old.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Must possess the ability to lead a dynamic, high performing team and maintain confidentiality.
• Must have the ability to relate positively to people from diverse backgrounds and communicate well with the general public.
• Willingness to accept and implement The Salvation Army's philosophy for social work assistance, while supporting the mission of The Salvation Army.
• Be flexible and open to new ideas, concepts, and ways of doing things while keeping pace with multiple priorities.
• Have the ability to work well independently and in a detailed, professional and courteous manner.
• Possess excellent oral and written communication skills.
• Ability to use basic office machines/equipment.
• Able to pass a motor vehicle check as well as complete The Salvation Army driving test.
• Ability to operate a 20' box truck.
• Ability to operate a fork lift.

SOFTWARE-RELATED SKILLS:

• Must be proficient with Microsoft Office (Word, Excel, Publisher and Power Point) and possess the ability to use Social Media.
• Working knowledge of integrated database applications and ability to use new software programs with basic training.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate telephone
• Ability to operate a desktop or laptop computer

• Ability to lift up to 25 lbs.
• Ability to access and produce information from a computer
• Ability to understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Working Conditions:

Work is performed in an office environment that is active and a warehouse environment where food is stored, sorted, and distributed. Work vacillates between office work, customer service with clients, and physical work in the warehouse.

The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization's need or when circumstances change.

Work Schedule / Location:

Monday through Friday / In-person at the Great Falls Corps Social Service office.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances.

Health Insurance: Low bi-weekly premiums ($34.62) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost. Employees are covered by an employer paid life insurance policy. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options

Parental Leave: Benefit will be one week (5 business days) of paid leave at the employee's normal rate of pay for births, adoptions and foster placements.

Sick Leave: 12 days annually accruing from day one, eligible for use after 3 months' service time.

Paid Vacation: 2 weeks annually accruing from day one, for non-exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation eligible for use after 6 months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year