Senior Manager, Operations Technology - 10004-Charlotte- NC - Hawkins (Charlotte, NC)

Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

Krispy Kreme's Senior Manager, Operations Technology will be crucial in continuing to build out our technology practice. This position will coordinate and support day-to-day development, testing and maintenance of the company's operational platforms. This includes solutions and services supporting our logistics, supply chain, manufacturing, demand & production planning, route management, and related functions. This is a hands-on leadership position which combines architecture, agile development, and a product mindset while also focusing on exceptional execution, business collaboration, and working with a team of multi-disciplined technologists.

A TASTE OF WHAT YOU WILL BE DOING:

Leadership

• Provide technical direction and industry best practices for operational systems
• Be a thought leader, solving business challenges through technology while aiming to reduce overall cost and accelerate speed to market
• Collaborate closely with technology leaders in Infrastructure & Security, Corporate Functions & Data, as well as Shop/Retail Solutions to ensure alignment and seamless integration across the broader technology landscape

Business Partnership

• Daily teamwork with Operations, Logistics, Production Planning, and Manufacturing
• Ownership of external vendor relationships required to provide operational solutions, platforms, and meet critical commercial needs
• Build and maintain strong relationships with business partners and stakeholders to understand their needs and deliver solutions which support their objectives

Product Mindset

• Think and act like an owner of your technology portfolio
• Be an advocate for optimization, assisting the team in capabilities prioritization, business results measurement (defining and delivering outcomes) while leveraging data driven decision making
• Drive continuous improvement and innovation for back-of-house processes and technologies to enhance operational efficiency and effectiveness

Solution Delivery

• Maintain high standards for predictable, consistent solution delivery
• Provide ongoing analytical and technical support of current platforms and related integrations
• Ensure the reliability, scalability, and security of all operational technology platforms

Technical

• Proficient with both commercial & custom developed operations technology
• Highly skilled at building enterprise APIs and high-availability architectures
• Experience leading critical systems (including logistics platforms and product manufacturing/planning)
• Familiarity with modern software development tools and cloud environments

YOUR RECIPE FOR SUCCESS:

• Four-year degree in information technology, computer science, MIS or other related field
• 8+ years' experience leading complex technology and architecture initiatives
• 4+ years' experience working with back-of-house systems, operations platforms and related technology solutions
• Ability to think strategically and execute tactically
• Proactively and effectively communicate cross-functionally
• Demonstrated people leadership experience
• Highly adaptable and willing to work through ambiguity, exhibit a growth mindset and consistently deliver technical and business outcomes
• Experience in supporting retail, CPG and/or the QSR industry is preferred, but not required

*The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.

BENEFITS:

Comprehensive benefits (medical, vision, and dental insurance)

Employee discount program

401K plan

Generous PTO Plan

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Learn more at www.kkbenefits.com

WHY KRISPY KREME?

At Krispy Kreme, we focus on:

Loving People:

o Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.

o Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.

Loving Communities:

o At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.

o In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.

o In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.

Loving Planet:

o We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.

o We are working on reducing food waste through donation efforts, animal feed, and composting programs.

Krispy Kreme is an Equal Opportunity Employer:

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

About Krispy Kreme

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme.