Field Technician II

Problem solver with a technical aptitude. Customer service enthusiast and safe driver. Sound like you? Then working as a Field Technician at Spectrum may be right for you. As a Field Tech, you'll play an essential role in our mission to connect our customers to superior communications and entertainment products with the highest quality service. You will resolve cable and Internet issues, and install Spectrum's high-performing cable, TV, Internet, and Voice products throughout your community.

BE PART OF THE CONNECTION
As you drive from location to location, you'll build relationships with customers and deliver technical solutions. This is a career that grows with you, and the knowledge you gain will take you far.

WHAT OUR FIELD TECHNICIANS ENJOY MOST

• Becoming a U.S. Department of Labor broadband certified technician through our paid National Registered Apprentice Certification program
  
• Interacting face-to-face with customers and making a difference in their lives by connecting them to who and what matters most
  
• Collaborating with a team of supportive peers and managers
  
• Experiencing interesting work and new surroundings each day (this is not a desk job)
  
• Real opportunity to build a strong foundation for a career that progresses as you do
  
• Exercising on the job, from lifting weight-bearing equipment and gear (cancel that gym membership!)
  
• Driving a company vehicle safely (free gas, too!) and receiving their own company tools
  
  

No two days are ever the same as a Field Tech. You'll work in sun, rain, or snow and operate from high, outdoor places to tight, indoor spaces-all while carrying tools and equipment. This physical role requires the ability to lift heavy equipment (up to 75 pounds and 28 feet long). If you're comfortable working in these conditions, we want to hear from you.

WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Education: High School diploma or equivalent
  
• Technical skills:
  
  • Familiarity with computer operating systems, and a myriad of consumer communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
  • Basic understanding of IP/DOCSIS networks
  • Basic understanding of RF distribution over customer premise network from the tap to CPE, including signal loss and device thresholds
• Skills: Effective communication, outstanding customer service
  
• Abilities:
  
  • Ability to read, write, speak and understand English
  • Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
  • Ability to use handheld communication devices and applications
  • Ability to travel (including during inclement weather) to and from assigned territories and company facilities
  • Ability to work outside for extended periods in any season and/or during inclement weather
  • Ability to complete documentation accurately
• Travel Ability: Daily travel; valid state driver's license and safe driving record. Work and ravel in inclement weather.
  
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays. May be required to work an on-call rotation as the business needs dictate. Occasionally required to work overtime as the business needs dictate.

Preferred Qualifications

• Experience working in customer service, construction, electrical, technical or related field
  
• Industry certifications, such as low voltage or Cisco Certified Network Associate (CCNA)