Medical Receptionist- Primary Care

Kirkwood, MO

Minimum Qualifications

• Education: High school diploma or equivalent.
• Experience: Demonstrated proficiency in both Patient Services Representative and Advanced Patient Services Representative competencies, as verified by department leadership.

Skills, Knowledge, and Abilities

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills for professional interaction with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills with empathy, tact, and diplomacy in handling patient inquiries and concerns.
• High accuracy and attention to detail for patient information entry, scheduling, and documentation.
• Ability to maintain confidentiality and adhere to privacy policies.
• Adaptability under pressure and professionalism in unexpected situations.
• Effective problem-solving skills for resolving patient concerns and escalating complex issues appropriately.

Essential Duties and Responsibilities

• Greet patients and verify identity promptly and professionally.
• Perform clerical tasks: answer phones, create Epic charts, process mail, scan documents, manage RightFax, and make copies.
• Complete all check-in, check-out, and appointment scheduling activities.
• Correct registration errors in appropriate work queues.
• Manage department schedules and keep patients informed of delays.
• Communicate with staff to optimize clinic efficiency and securely share patient information.
• Schedule cases/testing and provide surgical/procedural estimates in compliance with the No Surprise Billing Act.
• Coordinate with other departments to ensure effective patient care delivery.
• Address patient complaints professionally and escalate when necessary.
• Balance and close cash drawer daily; manage accounts receivable and establish payment plans.
• Maintain and follow up on departmental work queues.
• Demonstrate knowledge of clinic equipment (computers, scanners, credit card machines, etc.).
• Review communications promptly, participate in meetings, and suggest workflow improvements.
• Act as a change champion for new initiatives and EPIC updates.
• Maintain a safe, clean reception area following infection control guidelines.
• Adhere to safety regulations and confidentiality policies.
• Ensure EHR and chart accuracy.
• Perform other duties as assigned.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.