Business Analyst (Hybrid)

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Applicants must be authorized to work for any employer in the United States. Selective will not sponsor or assume the sponsorship of an employment visa at this time

Note: (For NJ candidates) This role will be located at our future headquarters in Short Hills, N.J. Until the new headquarters is operational, the successful candidate will be offered the ability to work in our Branchville, N.J. location during this interim period.

The Business Analyst will be responsible for delivering software solutions and information systems to solve Billing business and customer needs. This role is a member of a scrum team that focuses on breaking features into stories after the Product Owners have broken the Epics down into features, so that technology teams can execute on them. This role will also work closely with the business on change management and product adoption plans, as well as assisting with testing.

• Collaborate with Product Owners to schedule and facilitate business requirements gathering sessions with business groups and conducting stakeholder interviews, requirements workshops, backlog refinement sessions, etc., in order to document requirements, validate existing requirements and create new user stories. This also includes statutory requirements.
• Identifying and build relationships with all necessary stakeholders for various projects. This may include Product Owners, Product Managers, IT team, etc.
• Support developers and testers through the prioritization of user stories.
• Document and manage requirements documentation for different types of work (initiatives, enhancements, regulatory, support, break-fix, etc.) ensuring quality and completeness of all deliverables and obtaining necessary signoffs.
• Document system changes and conduct training on system changes.
• Initiate peer review discussions and incorporate feedback into requirement documents.
• Tracks tasks and accurately provides time estimates for tasks and requirement estimations. Participate in all AGILE ceremonies and activities, while also contributing to demos.
• Conduct requirements walkthrough with development and testing teams. Ensure clarification and understanding on all requirements and obtain sign-off.
• Review coverage of test conditions and prioritize test scenarios for QA team.
• Collaborate with technology teams to clarify requirements and support solution design, including understanding system workflows, data mapping, and basic concepts around APIs or integrations. Assist in documenting technical impacts and ensure alignment between business and system changes

Knowledge and Requirements

• Superior organizational, time management and prioritization skills.
• Proficient in both Excel
• Experience in an Agile environment and knowledge of Agile methodology & frameworks
• Ability to build collaborative relationships.
• Strong interpersonal communication, presentation and facilitation skills
• Excellent written communication skills and ability to clearly express thoughts and ideas through documentation
• Understanding of integrations and data standards that develop quality documentation for data mapping & process flows
• Formal business analysis skills on project work is preferred.
• Must demonstrate the ability to analyze problems, probe facts, analyze issues and present alternative solutions.
• Ability to effectively manage a range of tasks and projects in an environment with changing priorities.

Education and Experience

• 2+ years of experience in a business analysis role,3+ years insurance line of business, systems analysis, agile team, or other IT expertise
• College degree in related field or equivalent work experience.
• Training or certifications in business analysis and project management preferred.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.