Customer Service Representative

JOB SUMMARY:

The Customer Service Representativeis the first personin the walk-up center that a customercomes in contact with for assistance. This position provides professional, knowledgeable, and walk-up support to all cardholders. This position typically works under close supervision and direction.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Assist Patrons regarding Cubic run transit fare payment programs.
• Processes all card registrations, faxes and emails inquiries within contractual Key Performance Indicator timelines and accuracy requirements
• Notifies management of all encounters that deviate from established policies, procedures and written/verbal instructions.
• Processes lost/stolen, damaged/defective cards patron requests.
• Processes authorized refunds via electronic transfers and banked money
• Processes Fare Adjustment Envelopes (FAE) as needed
• Assists with web account set-up and web access issues
• Initiates outbound courtesy calls as needed.

MINIMUM JOB REQUIREMENTS:

• High School Diploma or equivalent. AA degree preferred. Plus, a minimum of two years' experience in Customer Service/Call Center. Must be a good team player, possess a positive attitude, be self-motivated and excel in a fast-paced environment. Able to work and respond in a time-sensitive environment. Willing to work extended hours. Ability to type 40+ WPM. Proficient in Microsoft Office.

Cubic Pay Range:

$15.68 - $29.13 + benefits.

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

Cubic Pay Range:

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.