Concierge

As a Concierge at BECU, you'll be the first friendly face members see, setting the tone for their experience. You'll skillfully guide members through their financial journey by connecting them to the right resources, services, and solutions. Your proactive approach, attention to detail, and enthusiasm for helping others will ensure members feel supported and valued from the moment they walk through the door.

Compensation Transparency:

We believe in fair and equitable pay for all employees. The listed pay ranges reflect our commitment to both internal equity and market competitiveness:

• Concierge: $22.75 - $23.00 per hour

Offers are made within this range, taking into account experience, skills, and alignment with internal team compensation. Please note that starting pay typically does not exceed the range midpoint.

Travel Expectations:

• Training will take place at our Tukwila Financial Center as well as our Lynnwood Neighborhood Financial Center

• Reliable transportation and commitment/ability to travel to Tukwila and Lynnwood is required

Schedule Expectations:

• The schedule for this full-time Concierge position varies week to week.

• Core training hours will fall between Monday and Friday, anytime between 8:30 AM and 6:30 PM.

• After training is complete, participation in a rotating Saturday schedule will also be required, with rotational Saturday shifts running from 8:30 AM to 1:30 PM.

WHAT YOU'LL DO:

• Welcome Members with Warmth: Greet every member with prompt, courteous, and professional service, creating a positive and welcoming environment.

• Streamline Branch Traffic: Actively manage member flow by connecting them to the appropriate team members for their needs.

• Coordinate Appointments: Schedule and track appointments for location staff to ensure seamless member service.

• Maintain a Member-Friendly Environment: Keep member areas clean, organized, and well-stocked, ensuring a functional and inviting space.

• Empower Members with Tools: Demonstrate and educate members on BECU's suite of remote services and access tools, enhancing their financial independence.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

QUALIFICATIONS:

Minimum Qualifications:

• High school diploma or associated certification (GED).

• Minimum two years of customer service experience in a retail environment.

Desired Qualifications:

• Minimum one year of sales experience in a financial retail environment.

• Proficient PC skills and the ability to learn new software.

• Strong verbal and written communication skills for effective interactions.

• Ability to work a shifting/flexible schedule, including evenings, nights, or weekends.

• Capacity to sit or stand for periods of up to one hour or more.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney