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Summary: We're looking for a people-person; an extraordinary communicator who thrives on giving and receiving feedback, and who prides themselves on building a culture that values excellence, teamwork and commitment, and that supports high-performing, engaged professionals in their work. In this exciting role, the Senior Manager, Animal Relocation - Performance and Engagement will lead and support a team of hard-working and dedicated relocation professionals, along with a flex workforce, and will provide all programmatic support for the team. This is a great opportunity for an organized and resourceful individual to have a direct impact on our mission by ensuring the safe, efficient and humane transport of animals nationwide. Who We Are The ASPCA's Relocation department is tasked with providing effective, lifesaving animal relocation and transport. Using the theories of supply and demand, relocation saves lives by transporting animals from under-resourced shelters in areas of oversupply where the chance of adoption is slim, to shelters where the chances of adoption are greater. What You'll Do
Where and When You'll Work
This remote-based position (which requires travel, as described below) is open to all eligible candidates based within the United States While remote, this role requires availability to work with staff across all time zones, with a majority of the work taking place in the Eastern time zone. Flexibility is key as working hours will often include weekends and evenings and the position requires some travel. Ability and willingness to travel up to 20% annually, as needed
What You'll Get Compensation The target hiring range is based on where the employee works, which for remote roles is the employee's primary location of residence, and its respective cost of labor. You can view which zone applies to you based on your location (aspca.app.box.com/v/aspcazonetable). For questions regarding locations not on the list, please send an email to Careers@aspca.org for more information. Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future.
Zone 1: $76,000-$81,000 annually Zone 2: $84,000-$89,000 annually Zone 3: $93,000-$98,000 annually
Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:
Affordable health coverage, including medical, employer-paid dental, and optional vision coverage. Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you. Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions - we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year. Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.
For more information on our benefits offerings, visit our website. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management and Support
Coach and provide leadership, direction, motivation, and supervision ofdirect reports and flex workforce, ensuring we develop, reward and retain staff members Develop and engage direct reports through regular interaction and discussion of progress towards individual, departmental and organizational goals, ASPCA behavioral competencies and core values
Model and provide an environment that supports and expects productive engagement andcommunication;witheach other, internal and external partners and stakeholders In collaboration with the Director, manage and provide oversight of staff and flex workforce drivers, including on-boarding, training, motivating, and resolving conflicts, ensuring adherence to all guidelines and SOPs related to the safe and humane transport of animals Embody feedback as a key tool of coaching and team development, seeking opportunities to share feedback and encourage it in others; Track department and individual performance; resolve and elevate challenges as they arise, give and receive timely, productive and relevant feedback and celebrate successes Lead with care and concern for the safety and well-being of self, animals and others, especially during stressful situations Coordinate with Extended Workforce and employer of record to gather information for leadership regarding employment, management and performance of flex workforce Lead established hiring committee for flex workforce and providecandidate screening and preparation, hiring recommendations, onboarding and support Lead the continuing development of a healthy and balanced working environment for self and team using communication, flexibility and support, by strategically prioritizing and completing work projects and tasks
Identify current and future training and growth opportunities for direct reports and engage direct reports in proactive and long-term career pathway discussions for high-performing individuals within the Relocation and Placement team Conduct feedback sessions and annual performance reviews; focus on developing team members' interpersonal, communication and time management skills and role specific skills with a goal of elevating performance through active, actionable feedback
Administration and Planning
Oversee updated project information utilizing selected data collection processes; research, provide metrics and prepare materials for scheduled and impromptu reports utilizing existing framework and prescribed data platforms for communication with internal and external partners Coordinating with leadership, the Senior Manager will plan and coordinate work to support ASPCA teams across departments as requested Maintain positive relationships and establish efficient methods of communication with relevant vendors and internal stakeholders (People Team, Finance, Procurement and Real Estate and Facilities) Design and schedule regular, professional communication with program staff and team members to obtain feedback or ideas for improvement Partner with the Directors, Senior Managers and Managers to create, maintain and update all relevant Standard Operating Procedures and training materials Working with the Manager, Resources and Engagement to oversee the incident report process. Participate in purchasing, tracking and maintenance of programassets and supplies, including ordering and implementing updated technologyfor the relocation team
Outreach and Engagement
Engage in regular, professional communication with program staff and team members to obtain feedbackregarding program growth and opportunity Support the Director's work with partners, staff and contractors to create and implement action plans Promote ASPCA tools and resources to partner organizations and internal staff to expand national relocation efforts Keep all internal and external participants informed,motivated and engaged. Participate in planning celebrations when milestones toward goals are reached Support the department's work with internal and external committees and groups to advance the work of animal welfare and the ASPCA
Transport Management
Support the department's work with internal and external committees and groups to advance the work of animal welfare and the ASPCA Learn and demonstrate proficiency inscheduling and route planning systems to provide support for logistics and drive teamswhile they are on the road, even after normal working hours, in the event of an issue or problem, such as inclement weather conditions Periodically accompany or meet program drivers on assignment in the field to provide evaluation, coaching and training regarding individual and program standards, performance and processes Develop and maintain a solid knowledge of safety requirements for animal transport and handling by ground and air including knowledge of OSHA requirements Support the department's work with internal and external committees and groups to advance the work of animal welfare and the ASPCA
Qualifications
Excellent time management skills with the ability to prioritize multiple projects and be responsive to requests Ability to work within the Eastern time zone Willingness to travel ~20% of the time, including some weekends Excellent interpersonal, organizational, written and oral communication, and time management skills with the ability to prioritize multiple projects and be responsive to requests Ability to build collaborative relationships and work well in a team setting, as well as function independently as needed, to complete projects Ability to quickly, calmly, and efficiently adjust to changes in direction and re-prioritize work Demonstrated ability toteach and coach;experience with conflict resolution Possess detailed knowledge of current, evidence based, best practices in animal sheltering Familiarity with veterinary medical and/or companion animal behavior; ability to learn and demonstrate fear-free animal handling skills Proven history of building and maintaining positive and productive relationships with internal and external stakeholders Ability to exemplify ASPCA's core values and behavioral competencies
Education & Work Experience
High school diploma, GED, or equivalent professional experience required; undergraduate degree preferred 4 years of management experience required; experience managing a workforce made up of different types of workers (e.g. full time, part time, contract, etc.) highly preferred 2 years' experience within the animal welfarefield required; experience working directly in or with an animal shelter highly preferred Experience managing programs and projects required Experience in relationship building, outreach and networking required Experience interviewing and onboarding new hires required Fear Free certified, or ability to obtain certification within 60 days of employment required Experience handling animals in a professional setting preferred
Travel and Driving Requirements
Ability and willingness to travel up to 20% annually, as needed Able and willing to drive 8+ hours as part of a team on transports (which includes sitting for long periods) for training, performance management, transport and additional needs of the Relocation team When transporting animals, would need to kneel, navigate a narrow aisleway, pull crates out of the vehicle, etc. Must be able to lift, carry and move up to 50lbs with assistance Candidates must provide a valid driver's license upon hire and pass a motor vehicle history check demonstrating a safe driving history. As part of the driving requirements of this role, candidates must also pass a Department of Transportation Medical Exam. Work may be performed in an environment with regular exposure to high noise levels, chemical cleaning agents, animal dander and wet floors. Work may involve exposure to the elements which includes but is not limited to: working in extreme temperatures (hot and cold) for long periods of time, exposure to potentially fractious animals (including the risk of animal bites and scratches) and exposure to zoonotic diseases (which can be transferred from animals to people).
Stay Connected - Join Our Talent Community: If you are interested in joining our team but do not see a position listed that fits your experience or interests, please join our Talent Community to stay connected to future opportunities with the ASPCA. Qualifications: See above for qualifications details.
Language: English (Required)
Education and Work Experience: High School Diploma
Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision - that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Your Employee Rights Under the Family and Medical Leave Act:
Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees' protected leave for certain reasons. Click on the link to learn more. Applicants that are residents of Colorado and Oregon: Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application. Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at careers@aspca.org. Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 | Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 | Fax: (317) 232-6580; E-mail: icrc@crc.in.gov | Website: www.in.gov/icrc. Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122. Massachusetts Applicants: Per Massachusetts law, we are providing notice that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Philadelphia Applicants: You may view your rights under the Fair Criminal Record Screening Standards Act here.
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ASPCA
parental leave, paid holidays, flex time, 401(k)
Nov 18, 2025