Clinic Services Specialist

The Endocrinology and Metabolism Division at Iowa Healthcare is seeking a part time Clinic Services Specialist to schedule patient appointments and visits in multiple outpatient clinics using the EPIC system. Will perform scheduling, use of the work queue, and coordination with multiple departments.

Primary duties and responsibilities include:

* Schedule patient appointments and tests and coordinate appointments with other clinics for the Endocrine Division at Iowa Health Care departments utilizing the EPIC systems. Responsible to check and verify appointment availability, assuring compliance at all times with established guidelines.

* Answer incoming clinic calls for appointments, field and answer questions regarding available patients or patients queued, schedule appointments, route calls and relay messages appropriately. Work with numerous distractions and interruptions.

* Facilitate patient flow within the clinic and hospital through the utilization of the Epic scheduling system using independent work process.

* Assists with resolving immediate scheduling issues by working directly with clinical supervisor/providers.

* Notifies supervisor of unresolved scheduling issues.

* Coordinates appointments for other University of Iowa Health Care departments as needed.

* Contribute ideas and seek ways to improve assigned processes.

* May perform other duties as assigned.

Qualifications

Education Required:

- A Bachelor's degree or an equivalent combination of education and experience is required.

Experience Requirements:

* Minimum six months of Epic scheduling work

* Experience working in a clinic setting

* Excellent written, verbal, and interpersonal communication skills

* Demonstrated ability to work as a cooperative team member

* Proficiency in computer software applications, including Microsoft Office Suite

Desirable Qualifications:

* Demonstrated attention to detail

* Excellent organizational skills

* Experience working with EPIC

* Knowledge of medical terminology

* Experience working with data

* Experience working in an outpatient healthcare setting

* Demonstrated ability to resolve issues related to customer concerns or workflow changes and challenges.

* Knowledge of University of Iowa policies, procedures, and regulations.