New

Outreach Specialist

TEKsystems
$25.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Raleigh
Nov 12, 2025
Description The Technical Assistance Specialist role will conduct training and outreach, providing one-on-one support, and serving as a liaison between participants, and heir technical vendors. The ideal candidate will have: Strong interpersonal, organizational, and time management skills Strong written and verbal communication skills, including the ability to interact and communicate effectively with technical and non-technical stakeholders Experience working directly with end users in a support or training capacity Understanding of general healthcare IT systems Knowledge of HIPAA and health care regulatory compliance as they relate to EHR systems and Health Information Exchange (HIE) Experience developing training materials or end user reports Ability to explain technical information clearly to non-technical audiences Experience working with EHR systems and/or health data exchange platforms Familiarity with NC HealthConnex or similar HIE systems Understanding of HIPAA and healthcare data privacy standards A focus on documentation and process improvement Duties include but are not limited to: Serve as a point of contact for healthcare participants, providing one-on-one guidance on how to access and utilize Health services Coordinate communications and issue resolution between participants, their technical vendors, and HIEA's technical partners (SAS and J2 Interactive) Facilitate technical onboarding, implementation follow-ups, and troubleshooting support Conduct virtual and in-person training sessions to educate participants on Health functionality, policies, and best practices. Maintain accurate and timely documentation of all technical assistance (TA) interactions and support activities. Develop and update technical assistance resources, including user guides, FAQs, training materials, and presentations. Contribute to continuous improvement of technical assistance processes based on participant feedback and common issues. Coordinate closely with cross-functional teams including participants, EHR vendors, data architects, developers, analysts, and clinical stakeholders to support the technical assistance team's data quality and system reliability work. Education: Bachelor's degree in Health Informatics, Public Health, Information Technology, Communications, or a related field, or equivalent experience 2+ years of experience in technical assistance, provider support, healthcare IT, or health information exchange environments. Skills* clinical coding, data, Outreach coordinator Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Raleigh, NC. Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Nov 14, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.