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Full-Time Dispatcher

The Salvation Army USA Central Territory
United States, Michigan, Detroit
Nov 12, 2025

Key Responsibilities

Dispatch Operations

* Route pickup orders to appropriate Production Assistants daily

* Track and maintain accurate records of vehicle locations and completed calls

* Operate two-way radio equipment according to center policy and FCC regulations

* Route same-day special donations efficiently

* Assign vehicles and coordinate all routes

Supervision & Communication

* Supervise assistant dispatcher

* Conduct Production Assistant meetings when necessary

* Maintain open communication with Transportation Supervisor/Director of Operations

* Keep supervisor informed of any vehicle problems, accidents, or other issues

Record Keeping

* Track and file all pickup tickets

* Monitor and document completed calls

* Assist phone receptionist when needed

* Maintain accurate documentation of all operations

Qualifications

Education & Experience

* High school graduate or equivalent

* Three to six months related experience and/or training, or equivalent combination

* Experience with two-way radio codes and operation

* Experience in routing and transportation procedures

Skills & Abilities

* Strong organizational and multitasking abilities

* Excellent communication and interpersonal skills

* Basic computer skills in data management

* Ability to read and write simple correspondence

* Basic math skills including addition, subtraction, multiplication, and division

* Ability to compute rates, ratios, and percentages

Physical Requirements

* Regularly required to hear and talk

* Use hands to finger or handle

* Must regularly lift and/or move up to 10 pounds

* Frequently lift and/or move up to 25 pounds

* Specific vision abilities required include close vision

* Must wear back guard when doing substantial lifting or moving

Work Environment

* Office/warehouse environment

* Quiet to moderate noise level

What We Offer

* Opportunity to make a positive impact in your community

* Professional development opportunities

* Supportive work environment

* Comprehensive benefits package

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

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