Store Clerk

THE SALVATION ARMY

North and Central Illinois Division

JOB DESCRIPTION

JOB TITLE: Store Clerk

LOCATION/DEPT: Kewanee 360 Life Center

REPORTS TO: Director and works in coordination with the Assistant Manager

PEOPLE MANAGER: No

FLSA CATEGORY: Non-Exempt, Part Time; 15 hours per week.

PAY GRADE: 201

PAY RATE: $15.00 - $18.53 Hourly

WHO WE ARE

At The Salvation Army, we are dedicated to "Doing the Most Good". We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

JOB SUMMARY

Responsible for customer service and daily operations such as greeting guests, sorting donations, and operating the register while maintaining a clean and organized sales floor.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Straighten racks
• Keep sales floor in a neat and tidy fashion
• Assist customers
• Direct clients needing assistance to the office
• Assist customers bringing in donations
• Work in sorting room
• Check out customers on cash register

Administrative Expectations

• Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

Education:

High School Diploma or equivalent. Significant experience may be considered in lieu of.

Experience:

Retail and money handling experience preferred along with a friendly, positive attitude to interact with and support customer relation needs.

Skills/Abilities

• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Close attention to detail and a high level of confidentiality
• Ability to multi-task several projects concurrently
• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.

JOB LIMITATIONS

• This individual will only commit resources of The Salvation Army that have been allocated or approved.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position. The individual will keep the designated Supervisor informed of all critical issues relating to their area of responsibility.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position may be required to do moderate physical work, lifting up to 50 pounds. Sometimes heavier.
• To successfully perform the essential functions of this position, the employee is regularly required to use standard retail equipment including a register/PC and regularly interact with the public and community. Employees must stand, stoop, bend, twist, kneel; frequent use of arms and hands is required in moving items and sorting accordingly. Specific vision needs include close vision, distance, and the ability to focus.
• The work environment for this position includes a retail and warehouse environment with a low to moderate noise level.

REPORTING RELATIONSHIPS

• This position reports to the Director.
• In context related to this position's duties, this individual will interact with a wide range of contacts both internal and external. In these contacts he/she will act as a representative of The Salvation Army and its mission.

COMPETENCIES

• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.
• Resolve conflicts in a positive manner.
• Treat staff, clients, and visitors with courtesy.
• Respect others' property and person.
• Use professional and appropriate communication to and about co-workers, supervisors and subordinates.
• Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

PERFORMANCE MEASURES

• This individual will be evaluated on how effectively the outcomes of this position are achieved. Timeliness and accuracy of accomplishing assigned goals will be reviewed. An evaluation of how effective service is provided. Performance will also be determined by outcome information provided during weekly staff meetings and monthly reports.

POSITION LIMITATIONS

This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.