IT Technical Support Specialist

ES3 is hiring Technical Support Specialists to join our IT Help Desk team. This role offers hands-on experience supporting a wide range of computer, network, and communication systems in a dynamic engineering environment. You'll work directly with end-users across multiple ES3 locations, gaining exposure to modern technologies and professional IT workflows.

• Support Windows, Mac, and Linux client operating systems and hardware
• Assist / support O365 applications (Outlook, Teams, Word, Excel, PowerPoint, etc.)
• Monitor and respond to antivirus and malware alerts
• Provide support for VPN and ZTNA applications
• Adobe Acrobat, Engineering Applications and Software, Internal ERP System
• Work with virtual machine hosts and clients
• Troubleshot and support VOIP communications and web-enabled conferencing systems
• Maintain and support print services across the organization
• Collaborate with over 200 engineers, scientists, and technicians across ES3's facilities
• Coordinate resolution of help desk tickets and escalate complex issues to senior IT staff
• Operate from a private office in a modern work facility with access to current technologies
• Participate in limited travel opportunities as needed

This position is based on site at ES3's Layton Engineering Office and supports staff across all ES3 locations, including facilities in San Diego, CA; Warner Robins, GA; Midwest City, OK; Jacksonville, FL; Abilene, TX; and Clearfield, UT.

• Demonstrated educational path in IT, Information Systems, or Software Development
• Ability to work either morning (6:30-11:30 AM) or afternoon (12:30-5:30 PM), Monday-Friday

• Previous help desk or customer service experience
• IT-related education, certifications, or training

• Must be a U.S. Citizen
• Must be able to participate in a background investigation and qualify for a U.S. Government Security Clearance

• Effective communication and a positive disposition with staff at all levels
• Openness to learning new technologies
• Flexibility in adapting to changing priorities
• Strong work ethic, integrity, and motivation for excellence
• Respect for confidentiality and sensitive information
• Dependability and reliability
• Attention to detail and strong organizational skills

ES3 offers an enriching and rewarding environment for part-time staff, including:

• Competitive paid-time-off (PTO) accrual
• Dollar-for-dollar employer matching 401(k) contribution up to 6%, plus up to 2% profit sharing

We've found that staff who participate in our retirement plan are more engaged and aligned with our company culture. ES3 is committed to helping our employees retire with dignity.