Collections Specialist I - Hinsdale/Oakbrook Terrace

Position Overview

The Collections Specialist is responsible for securing payments from consumers for delinquent accounts between 30-120 days past due.

Essential Job Functions

• Locate and notify customers of delinquent accounts (30 - 120 days) by mail, telephone or email to solicit payment on motorsport loans.
• Advise customers of necessary actions or strategies for repayment, negotiate payment arrangements and research discrepancies (terms of sales, service, or credit contracts).
• Trace delinquent customers to new addresses through research (inquiries to credit bureaus, phone companies, etc.).
• Research and analyze overdue accounts prior to initiating skip tracing efforts. Assign accounts to outside repossession/skip agencies and follow up with repossession/skip sources to ensure timely updates on sensitive information.
• Answer incoming calls. Answer customer questions, take payments and service current accounts.
• Perform office duties such as filing correspondence, answering emails and creating internal reports.
• Ensure operational integrity through compliance with all policies, procedures and regulations.

Minimum Requirements:

• High school diploma (or equivalent) and one year of related experience (customer service, collections, or related); or equivalent combination of education and experience.
• Must work a flexible schedule inclusive of weekends and overtime to meet business needs.
• Core hours will be 8-5pm, however flexibility required.
• Must be able to work onsite daily for first few months of training and will then have option to work hybrid schedule with management approval.
• Onsite location will initially be Hinsdale location; future location will be Oakbrook Terrace, IL.

Competencies

• Excellent oral/written communication, negotiation and active listening skills.
• Strong attention to detail and accuracy while maintaining work in a fast-paced environment
• Knowledge of bankruptcy chapters 7 and 13, skip tracing, state/federal collections laws and queue management techniques.
• Demonstrates adherence to privacy and confidentiality guidelines.
• Maintains calm and professional demeanor in stressful situations.
• Proficient in Microsoft Word, Excel and Outlook. General working knowledge of internet-based applications, or Jack Henry SilverLake.

Preferred, but not required

• More than one year of collections experience with a focus in auto or powersport collections.
• Bi-lingual English and Spanish strongly desired.
• Previous experience utilizing Jack Henry SilverLake.

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Base pay: $19.10 - $22.00/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

Variable pay: Eligible to participate in the Collections Incentive Plan. Payment varies based upon collection activities.

Benefits: How We Support You - Old Second