Catering Sales Manager

Generate catering revenue through proactive sales efforts, networking, and relationship building.

Respond to inquiries, prepare proposals, negotiate contracts, and finalize banquet event orders (BEOs).

Conduct site visits, client meetings, and menu presentations to secure event business.

Coordinate details of meetings and events including menu selections, room setup, audiovisual needs, timelines, and billing.

Prepare accurate and timely BEOs and communicate event needs with internal departments.

Ensure smooth event execution by serving as on-site contact for clients and banquet team.

Resolve issues or concerns promptly to maintain guest satisfaction.

Maintain detailed records, client files, and accurate forecasting in Delphi or designated sales system.

Collaborate with the banquet, sales, and culinary teams to ensure quality and efficiency.

Assist with upselling enhancements and packages to maximize profitability.

Follow company policies, brand standards, and health/safety guidelines.

Participate in weekly meeting reviews (BEO meeting, Sales meeting, Manager meeting).

Support servicing group blocks, rooming lists, VIPs, and traces as needed.

Assist with creation of banquet floorplans and diagrams (e.g., Social Tables, AllSeated).

Monitor billing accuracy and assist with final invoicing.

Strong organizational skills and attention to detail.

Exceptional communication and interpersonal skills.

Ability to multitask in a fast-paced environment.

Strong sales negotiation, presentation, and customer-service abilities.

Proficiency in Microsoft Office; experience with Delphi/FDC preferred.

Ability to work a flexible schedule including weekends, holidays, and evenings as needed.