Supervisor Customer Service

The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate's work location, skills and experience.

Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

CREATIVITY IS OUR SUPERPOWER.It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity:

Your impact: The Customer Service Team functions as an integral part of the Mattel global supply chain by ensuring orders are managed with speed and accuracy from receipt to shipment.

What Your Impact Will Be:

• Manages day-to-day to order fulfillment activities for assigned customers
• Delegates tasks and balances workload to provide coverage for key accounts, maximize fill rate, and minimize chargebacks.
• Monitors order exception and order reports and dashboards to identify and address issues with team and/or other functional areas.
• Exercises expert judgment for inventory allocation and approval authority for returns and customer-service related chargebacks and deductions, when appropriate.
• Troubleshoots order management/customer challenges and provides support to team members in customer meetings
• Leads team of Customer Service reps. Responsible for supporting and driving accountability in the team.
• Reviews new and updated customer agreements and requirements with Sales, Legal, Finance, and Logistics to ensure successful end-to-end order execution.
• Participates in applicable department and customer meetings
• Reviews and signs off on audit controls performed by team members
• Manages moderately complex Customer Service projects

What We're Looking For:

• Strong understanding of supply chain processes & applicable order management systems
• Knowledge of sales analysis, forecasting, demand planning, replenishment planning,finance, collections, logistics, transportation and/or other supply chain-related functions
• Strong business analysis, technology, and project management skills to prioritize workacross teams and make decisions based on facts and data.
• Exceptional written and verbal communications skills, tailoring communications and levelof detail to multiple levels of staff and management
• Exceptional interpersonal skills and ability to work effectively with people at all levels and ability to function in a team environment
• Strong leadership skills. Ability to engage and influence team to drive support for ideas, initiatives, projects or changes.
• Bachelor's degree in business or related field
• 3-5 years' experience in Customer Service, Supply Chain, and/or Logistics

*The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate's work location, skills and experience.Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

Don't meet every single requirement?At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.Join Mattel's Talent Community and start receivingexciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate:Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate:At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute:We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences.Our products are sold in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel's award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us athttps://jobs.mattel.com/andwww.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy