Customer Service Representative

Recruiting World Class Talent For A World Class Leader! Join Tower Semi!

Looking for a career path in the high tech manufacturing industry? Become part of a team focused on delivering the most exciting semiconductor technology to the world!If you enjoy working with others in a fast pace environment and are looking for an opportunity to grow your career in the high tech industry then Tower Semi is for you.

Tower Semiis a global specialty foundry leader! We specialize in manufacturing analog integrated circuits for more than 300 customers worldwide in growing markets such as automotive, medical, industrial, consumer and aerospace and defense, among others.

In this position you will be responsible for providing primary logistics and operational support to the customers of Tower Semiconductor U.S.A. sites. Also, provide key support to the customer account manager, sales, operations, finance, maskcad and quality to ensure that all customer requirements are met. Primary functions will include order management from start to end, product delivery, wafer inventory control, invoicing, material management, forecast analysis when applicable and suggest corrective actions.

• You can support customer contract administration.
• You can team with the customer account manager/production control to verify revision, PO pricing (when pricing is documented in quotes), dates and special requests.
• You can facilitate timely order entry, acknowledgments, shipments and invoicing. Support all customers' requested shipping location changes and expedite.
• You can enter all sales orders and communicate order acknowledgements in a predetermined set time not to exceed 72 hours.
• You can insure correct tax status is implemented for all customer deliveries. Monitor and confirm ship alert accuracy.
• You can work with PC to ensure orders are committed in timely fashion and customer response is provided promptly.
• You can comply with company's export and ITAR policies and assist company personnel in getting required information from customers.
• You can manage all customer production lots and assist in fulfilling Tower Semiconductor current or future quarterly revenue numbers. Includes shipping all products per the CRD to approved location provided by customer and notify related parties of all scrapped wafers.
• You can monitor customer WIP inventory daily to insure commit dates are on schedule; if not, communicate this to the customer. Primary focus will be on production lots.
• You can team with customer account manager to monitor engineering activity.
• You can play a supportive role in assisting the customer achieving revenue forecast for each quarter.
• You can generate material and customer masters as needed in SAP.
• You can support MPW and customer engineering activities.
• You can attend on-site/off-site quarterly business reviews.
• You can team with Finance and the customer to resolve all invoicing issues.
• You can generate customer credit memos as the case is.
• You can be responsible for receiving the PO, getting commits for FCD, and sending confirmation to the customer.
• You can identify and support system improvement projects within the area.
• You can provide required WIP reports, OSD reports and attend calls with customers as required.

• One or more year of experience in a semiconductor manufacturing environment with understanding of semiconductor manufacturing flow and supply chain logistics of the semiconductor industry.
• Bachelor degree preferred. AA degree a must.
• Strong verbal and written communication skills required.
• Knowledge of SAP and Office applications (primarily Excel) essential.

Compensation: $70,304 - $88,000

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