Employee Services Assoc 2 - Temporary

About the Position:

We are presently seeking an Employee Services Associate 2 for an opening in Syracuse. This is a temporary position, lasting no longer than 6 months with an hourly wage of $27.91. Under general supervision, perform administrative and basic duties including, but not limited to, the following:

• Research, troubleshoot, and resolve simple to complex inquiries, discrepancies and issues in a timely manner
• Provide clients with accurate, consistent and timely responses and explanations regarding HR related questions and issues on policies, processes and procedures, with the goal to solve the question or issue at the first initial contact
• Respond to incoming inquiries via phone and email
• Escalate complex inquiries through documented escalation path
• Process transactions and data updates while ensuring data quality related, but not limited:
• Join/Move/Leave (i.e. new hires, onboarding, transfers, separations, retirements, etc.)
• Miscellaneous changes/updates to employee records
• On-going maintenance of employee information
• Perform data validation
• Understanding and adherence to internal controls and SOPs
• Assist with testing of system changes or upgrades
• Create/Manage/Resolve incidents/cases within designated case management tool(s)
• Provide job shadow/on-the-job learning
• Facilitate knowledge sharing
• Execute report generation
• Scanning of documents and email management
• Assist on special projects as assigned

Qualifications:

• High School Diploma or Equivalent
• Prior experience in HR Business Services, Employee Services, HR/Payroll/Benefits Services preferred
• AAS Degree or 60 hours towards actively pursuing a BS/BA Degree (acceptable Degrees include but are not limited to: Management, Finance, Accounting, Education, Psychology, Business Administration) preferred.

• Applicant must successfully pass Company supported assessment (HireVue) and meet all performance expectations, as determined by the Company.