SaaS Practice Experience Associate/Sales Development Representative (SaaS - Optometry Software)

SaaS Practice Experience Associate/Sales Development Representative (SaaS - Optometry Software)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a SaaS Practice Experience Associate/Sales Development Representative (SaaS - Optometry Software) supporting our U.S. Vision Care Practice Experience team. As a SaaS Practice Experience Associate/Sales Development Representative you will be trusted to take ownership of the full sales process-from prospecting and qualification through demo, negotiation, and close-helping optometry practices modernize and streamline their workflows with our technology. You'll work closely with Marketing and Customer Success to deliver an exceptional buyer experience while consistently exceeding revenue goals. This is a remote-US role.

In this role, a typical day will include:

• Proactively reach out to both inbound and outbound leads through email, phone, LinkedIn, and other communication channels.
• Qualify leads through structured discovery calls to identify business needs, key pain points, and solution fit.
• Manage the full sales cycle - from initial outreach and demo to negotiation and close.
• Follow up on qualified leads to nurture relationships and convert them into booked opportunities.
• Develop a deep understanding of optometry practice operations, workflows, and industry challenges.
• Deliver tailored product demonstrations that clearly communicate ROI and business value.
• Maintain accurate and up-to-date pipeline activity, forecasting, and CRM documentation.
• Collaborate cross-functionally with Customer Success and Marketing teams to ensure seamless customer onboarding and retention.
• Achieve and exceed quarterly and annual sales targets, whether based on deal volume, ARR, or other performance metrics.

WHAT YOU'LL BRING TO ALCON:

• Bachelor's Degree or Equivalent years of directly related experience (or high school +8 yrs.; Assoc.+4 yrs.; M.S.)
• The ability to fluently read, write, understand, and communicate in English

PREFERRED SKILLS AND EXPERIENCE

• Sales experience in SaaS or technology solutions (healthcare experience a plus).
• Strong communication, presentation, and relationship-building skills.
• Proven ability to manage multiple opportunities and close deals in a consultative sales environment.
• Self-starter with excellent organizational skills and attention to detail.
• Familiarity with CRM tool (e.g., Salesforce)

HOW YOU CAN THRIVE AT ALCON:

• See your career like never before with focused growth and development opportunities
• Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

Alcon Careers

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.comand let us know the nature of your request and your contact information.