Counseling Center Clinical and Research Assistant

This individual plays a key role in ensuring that the center runs efficiently and warmly, supporting students, staff, and clinicians through a combination of front office management, scheduling coordination, data and research support, and outreach assistance.

Front Office Operations

• Serve as the first point of contact for students, staff, and visitors, providing a welcoming and professional environment
• Manage front desk operations, including phone and email communication, appointment check-ins, and general inquiries
• Maintain confidentiality and uphold ethical and professional standards consistent with a counseling center environment
• Organize and update client records, intake forms, and administrative files in compliance with university and HIPAA guidelines
• Coordinate office supplies, facilities requests, and day-to-day operational needs

Scheduling & Administrative Coordination

• Manage appointment scheduling for clinicians, including intakes, ongoing sessions, and crisis walk-ins
• Oversee the center's master calendar for meetings, trainings, and events
• Provide logistical and administrative support for staff meetings, trainings, and supervision sessions
• Assist with onboarding of new staff and trainees, including scheduling, documentation, and systems access

Research & Data Management

• Support the collection and maintenance of data related to service utilization, outreach, and student engagement
• Assist with compiling and analyzing data for reports, research initiatives, and program evaluation
• Help prepare annual reports, presentations, and assessment summaries
• Collaborate with the Director and staff on applied research projects related to student well-being and mental health trends

Outreach & Communications

• Assist in planning and promoting outreach and wellness events in collaboration with Counseling Center staff
• Manage communication materials such as flyers, newsletters, and website updates
• Track participation and feedback from outreach efforts for reporting and improvement purposes
• Support partnerships with other campus departments through scheduling and follow-up communication

Required:

• Bachelor's degree (in psychology, social sciences, education, or related field preferred)
• Minimum of 2 years of experience in office administration, preferably in a counseling, healthcare, or university setting
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills; ability to interact professionally with students, clinicians, and faculty
• Proficiency in Microsoft Office and Google Workspace; familiarity with electronic health record (EHR) systems is a plus

Preferred:

• Experience supporting research or data collection projects
• Familiarity with HIPAA compliance and confidentiality protocols
• Interest in mental health, higher education, or student affairs

• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills; ability to interact professionally with students, clinicians, and faculty
• Proficiency in Microsoft Office and Google Workspace; familiarity with electronic health record (EHR) systems is a plus
• Requires discretion, empathy, and professionalism in daily interactions
• Occasional evening or weekend hours may be required for special events or outreach activities

Yeshiva University is dedicated to academic excellence, intellectual exploration, and the advancement of timeless values that shape and impact lives. With a rich tradition rooted in Jewish thought and heritage, YU fosters a dynamic learning environment across its undergraduate, graduate, and professional schools. Our mission is to cultivate the next generation of leaders who will contribute meaningfully to society, guided by a commitment to ethics, innovation, and service. Our community extends far beyond the classroom, encompassing thousands of students, faculty, staff, and more than 70,000 alumni and supporters worldwide, all working together to build a brighter future.

As a Yeshiva University employee, you will be part of a welcoming, diverse, and intellectually engaging community that values collaboration, excellence, and professional growth. We offer a supportive and stimulating workplace with tangible employee benefits, opportunities for advancement, and a strong sense of purpose. Beyond professional development, YU is committed to ensuring a high quality of life for its employees, offering a work environment that prioritizes well-being, work-life balance, and a culture of mutual respect. Every role at YU contributes to our broader mission of education, research, and societal impact, ensuring that all members of our community-students, faculty, staff, alumni, and friends-are inspired to make a difference. We invite you to bring your talent and passion to YU and join us in shaping the future.