Director of Technology and Digital Integration

Expected Semimonthly Salary:

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

Salary: $200,000-$225,000

• Coordinate technology support for the Office of Programs, Office of Finance, and Office of People and Culture.
• Identify, develop and implement digital solutions in partnership with agency leadership to create efficiency and improve service delivery.
• Partner with agency leadership to define data needs for programs and design cost-effective solutions that align with strategic goals.
• Oversee the evaluation, deployment, and management of current and future technologies and support systems.

• Ensure the security of CCRC's network and data systems, including protection of all Personally Identifiable Information (PII).
• Maintain cybersecurity protocols and ensure compliance with federal, state, and local regulations, including HIPAA and privacy standards.
• Direct the development and execution of an enterprise-wide disaster recovery and business continuity plan.
• Develop governance frameworks and review processes for Artificial Intelligence and emerging technologies to safeguard agency interests and mitigate risks.

• Lead technology innovation initiatives to improve operational efficiency and resource utilization.
• Stay informed on emerging technologies and recommend strategic improvements.
• Develop and communicate long-range plans for technological and capital requirements that align with the agency's strategic objectives.
• Assess and communicate risks associated with technology investments and purchases to executive leadership and stakeholders.

• Supervise and develop the IT Help Desk and technical support team.
• Lead the Special Applications Division in delivering custom solutions aligned with agency needs.
• Ensure consistent delivery of technical and support services, including oversight of system performance monitoring, service levels, and vendor management.
• Collaborate with internal leaders and external technology partners to support agency initiatives requiring IT strategies.

• Manage the agency's software catalog, ensuring proper licensing and version control.
• Collaborate with Purchasing and Finance to negotiate software agreements and ensure compliance with audit requirements.
• Review and negotiate hardware and software acquisition and maintenance contracts, pursuing master agreements to maximize cost savings.
• Oversee technology end-of-life cycles, ensuring timely replacement, decommissioning, and compliance with security and operational standards.
• Manage relationships with third-party vendors and technology contractors to ensure operational continuity and compliance with governance standards.

• Develop and manage the IT department budget, including annual operating and capital budgets for staffing, purchasing, and operations.
• Monitor expenditures and ensure cost-effective use of resources in alignment with the Agency Strategic Plan.
• Approve, prioritize, and oversee technology projects to ensure adherence to deadlines, accurate time estimates, and strong communication to management.
• Track and manage the agency's project portfolio to ensure alignment with strategic objectives and efficient use of resources.

• Other duties as assigned

• Education:
  • Bachelor's degree in information systems, technology, computer science, or a closely related field; or
  • An equivalent combination of education and experience
• Experience:
  • 7 years of senior-level IT leadership with progressive responsibility in a complex, growth-oriented organization.
  • 5 years managing multi-disciplinary IT teams across infrastructure, application development, and desktop support.
  • Proven success building and leading high-performing technology teams with extensive project management and leadership skills
  • Experience selecting and managing strategic partners and vendors, including negotiating agreements, managing budgets, and collaborating with legal counsel.
  • Demonstrated communication and collaboration abilities, with proficiency in their presentation skills to stakeholders, boards, staff, and clients.
  • Proven experience in network security, data protection, and compliance.

• Professional/Technical Certifications: N/A
• Technical Requirements:
  • Deep technical knowledge to evaluate, select, and implement platform strategies.
  • Track record of designing, integrating, and scaling multiple client-facing platforms, including implementation and maintenance of supporting infrastructure.
  • Expertise in managing diverse technology delivery systems (Microsoft, VMware, Cisco, Arctic Wolf, Adobe, Workday, Cobblestone, Kindo or other AI platforms) across on-premises, SaaS, and cloud environments.
  • Skilled in modeling long-term cost structures for various platform approaches.
• Behavioral:
  • Demonstrated ability to set clear goals, achieve results, and take on increasing leadership responsibilities, supported by strong facilitation and meeting management skills.
  • Makes sound, timely decisions; engages the right stakeholders; and clearly explains reasoning.
  • Ability to assess cost-benefit and resource needs to determine in-house versus outsourced solutions.
  • Skilled at managing multiple large-scale initiatives while serving as an effective subject matter expert and trusted internal partner.
  • Ability to think strategically while also executing at a detailed, hands-on level.
  • Established ability in communication and relationship-building skills across various audiences.
  • Demonstrated ability to lead change and foster innovation in a dynamic environment.
  • Cooperative work, effective organization skills and customer service; collaborative teamwork, accurate work product, strong problem-solving skills, and effective critical thinking.
  • Demonstrate regular, reliable, and predictable attendance to carry out the essential functions.
  • Ability to prioritize work effectively, multi-task, adjust to meet multiple demands; follow up with tasks through completion; ensure deadlines are met.
  • Show ability to have flexibility, maturity of judgment, and ability to work collegially.
  • Ability to exercise discretion, confidentiality, apply good judgment in making decisions, work independently and take initiatives.
  • Adherence to confidentiality, including HIPAA and PHI, in accordance with Agency policy and legal requirements.
  • Adherence to technological security in accordance with Agency policy and legal requirements.

• Travel: This position requires 5% of travel. Will consist of travel to local trips or occasional out-of-state or international travel, including overnight stays. Staff members driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver's License and DMV clearance required.

• Work Schedule: Hybrid, Full time, typically M-F, regular business hours with occasional evening or weekend work.
• Work environment: Office work environment; ambient temperature, moderate noise levels, indoor.
• Background & Health Clearance Requirements: Background requirements determined according to the requirements of the program(s) which the position will be supporting. Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including:
  • Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
  • Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with "at risk" populations, CA Code of Regulations Title 22, *101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93)
  • MVR / DMV clearance in accordance with CCRC's liability insurance provisions: For positions where driving is required.
  • Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341)
  • CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596.865 - 1596.866)
  • Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995)
  • Credit & Bankruptcy Check: For positions with fiscal responsibility (roles with authority over financial transactions), a credit and bankruptcy check will be conducted to assess financial responsibility in alignment with agency standards and applicable laws, including the federal Fair Credit Reporting Act (15 U.S.C. 1681 et seq.) and California Labor Code restrictions on credit reports (Labor Code 1025.5.)

• Education: Master's degree in information systems, technology, computer science, or a related field.
• Experience:
  • Experience working in or with non-profit organizations is highly preferred.
  • Relevant industry certifications such as PMP, ITIL, CISSP, Microsoft, VMware, or Cisco.

At CCRC, passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!
  

We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles.

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Accommodations: If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at (818) 717-1000 ext. 6599 or email them at Recruiting@ccrcca.org.