New 
Supply Chain Operations Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 26, 2025 | |
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OverviewMicrosoft's Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP's vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries.Cloud Manufacturing Operations and Fulfillment (CMOF) organization within CSCP manages business operations performance and supplies hardware to the datacenters. Well-defined and executed supply chain management ensures reliable, on-time performance and optimized cost, prevents urgent and unplanned investments, and provides accurate and timely information across the supply base and internally across the infrastructure organization. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities Act as the face of the SCOM organization to our partners / Engineering Groups to understand customer delivery requirements and develop/implement strategies in support of those business needs. Role will routinely interact with Sr. Management teams both internal within the Supply Chain and MS Business Groups. Own the end-to-end fulfillment of a Network CORE line of business (Core Switches, Optics ) globally. Accountable for order fulfilment within aggressive on-time delivery targets to include internal stakeholder management and cross-team actions needed to ensure adherence to delivery commitments. This responsibility requires high collaboration and acting as a key point of contact with 3rd party fulfillment partners to drive executional excellence (inventories, delivers POs on behalf of MSFT, and the achievement of metrics and goals) Accountable for operational performance metrics to include, but not limited to, On-Time Delivery, and order book health metrics such as ETA Timeliness to SLA, ETA Change, and PO's Exceeding CT/Need by Date. As the owner of Network performance metrics, identify the pareto chart of reason codes for gaps in performance, derive insights from this data to accelerate improvement, and influence others (or lead) actions necessary to drive continuous improvement across the team & all lines of business. Proactively communicate missed SLAs (look back at actuals) & projecting future risks (look forward/risk mitigation) Serve as point of contact for expedites and escalations for supply shortages from various internal teams. Develop dashboards and reports in Power BI to monitor KPIs (OTD, inventory turns, lead times, forecast accuracy). | |