Manager of Infrastructure

The Infrastructure Manager is a working manager who leads a small hybrid team (on-site + remote) of Systems & Network Engineers, while owning the availability, reliability, security, and scalability of IWCO's enterprise infrastructure. This role blends leadership of a diverse team of engineers, coupled with deep technical execution across on-premises systems coupled with other configurations in Azure/Entra/M365.

Supervisory Responsibilities:

Lead a team of 6-10 direct reports; manages vendor relationships, and contractor capacity as needed.

Primary Duties/Responsibilities:

• Operate & Optimize
  
  
  
  • Ensure high availability, performance, and continuity for on-prem and cloud services; own incident, problem, and change practices.
  • Manage capacity, patching, configuration, and lifecycle management across servers, storage, virtualization, and M365.
  • Build/maintain PowerShell and other automations for provisioning, monitoring, compliance, backup, and DR tasks.
  
  
  
  
• Hybrid/Cloud Identity Management
  
  
  
  • Administer Active Directory and Entra/Azure configurations as well as other providers for (IaaS/PaaS/SaaS), data networking, storage, Entra ID (hybrid identity, Conditional Access, MFA, PIM/PAM), and Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive, Intune/Endpoint Management, Defender, as applicable).
  
  
  
  
• Virtualization & Core Infrastructure
  
  
  
  • Own VMware vSphere stacks (clusters, HA/DRS), Windows / Linux Servers, SAN, backups/replication, and DR SLA (RPO/RTO).
  • Maintain core network services (DNS/DHCP, Certificates, load balancing, VPN).
  
  
  
  
• Data & SQL
  
  
  
  • Support Microsoft SQL Server administration basics (backups/restore, security, jobs, performance triage).
  
  
  
  
• Security & Compliance
  
  
  
  • Work hand in hand with Information Security to implement zero-trust-aligned controls; enforce least privilege, hardening standards, and timely vulnerability patching.
  • Assist in meeting client and regulatory expectations (e.g., SOC 2, PCI, HIPAA) in collaboration with InfoSec, support audits and evidence collections.
  
  
  
  
• People & Vendor Leadership
  
  
  
  • Lead 6-10 Systems/Network Engineers; Promote safety & security, establish goals, set priorities, mentor, conduct reviews, and manage upgrades & outages.
  • Manage vendors; negotiate SLAs and renewals; help track and optimize IT spending.
  
  
  
  
• Planning & Communication
  
  
  
  • Roadmap and deliver upgrades/migrations; produce runbooks, diagrams, and manage team documentation currency.
  • Report health, risk, capacity, and cost to IT leadership with clear metrics.
  
  
  
  

Required Skills/Abilities/Competencies:

• Expertise:
  
  
  
  • Active Directory, Azure & Entra ID (hybrid identity, Conditional Access, MFA, PIM/PAM, RBAC).
  • Microsoft 365 admin (Exchange Online, Teams, SharePoint/OneDrive, Intune/Defender).
  • VMware vSphere (clusters/HA/DRS).
  • PowerShell (you've built robust, reusable scripts/modules).
  • Windows Server (AD DS, GPOs, DHCP/DNS fundamentals).
  • SAN/NAS storage management & maintenance.
  • SQL Server ops (backup/restore, security, jobs, performance basics).
  
  
  
  
• Proven ownership of availability, DR, backups, and monitoring/alerting at scale.
• Strong understanding of security hardening and compliance supporting regulated environments.
• Utilization of artificial intelligence tools and resources (e.g. generative / agentic AI).
• Preferred: Azure systems implementations & management.
• Endpoint hardening/baselines with Intune; Autopilot, app packaging.
• SSO/SAML/OIDC app integrations; certificate management.
• Linux / Mac administration fundamentals.
• Familiarity with Omnissa Horizon VDI infrastructure.
• Experience with Veem, CommVault (or similar) backup platforms.

Education & Experience:

• Bachelor's degree in IT/CS or equivalent experience.
• Relevant certifications a plus (e.g., Azure Administrator/Architect, Entra ID, M365, VMware VCP).
• 7+ years in IT Infrastructure/operations.
• 2+ years leading four or more engineers (team lead or manager) in a hybrid environment.

Physical Requirements:

• Hybrid: 2-3 days per week on-site presence for changes, incidents, and team collaboration.
• Ability to work 8 hours consecutively.
• Prolonged periods of sitting at a desk and working on a computer.
• Travel: ~10-15% for alternate site datacenter, teams.

Salary:
The starting salary range for this position is $135,000- $145,000/yr.

At IWCO, base pay is determined by job-related knowledge, skills, credentials, and experience, along with factors such as role scope and location. Candidates seeking compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Pay is influenced by a variety of factors specific to the position, including market conditions and, in some cases, education, work experience, and certifications. Beyond competitive pay, IWCO is committed to supporting our team members and their families with comprehensive benefits. These may include health, dental, and vision insurance, life insurance, and other wellness programs. Eligible employees also enjoy 401(k) plans, paid holidays, vacation time, sick leave, and more. At IWCO, we invest in you so you can take care of what matters most.

IWCO is an Equal Opportunity Employer. We welcome diversity and provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law. Accommodations are available for individuals with disabilities upon request. Contact our HR Department for more information.