Patient Care Coordinator-Woodbury, NY

Sonova USA Inc.
paid time off, paid holidays, 401(k)
United States, New York, New York
Nov 29, 2025
Who we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters. Woodbury (NY), United States Patient Care Coordinator-Woodbury, NY 160177 Hearing and Tinnitus Center, part of AudioNova Location: Woodbury, NY 113 Crossways Park Dr., Suite 101 Woodbury, NY 11797 Pay: $21.00-$23.00 per hour + Sales Incentive Program Clinic Hours: Monday-Friday, 8:30 AM-5:00 PM No nights or weekends! What We Offer Medical, Dental, and Vision coverage 401(k) with company match FREE hearing aids for employees and discounts for qualified family members Paid Time Off (PTO) and paid holidays 1 floating holiday per year LegalShield and Identity Theft Protection A supportive, patient-centered team environment Application Process - Important Please be sure to click "Take Assessment" during the application process to complete your HireVue Digital Interview. The assessment link will be sent to your email and phone Applications cannot be considered without completing this step This is your opportunity to shine, move your application forward quickly, and get an inside look at the Hearing Care Coordinator role and what makes AudioNova a great place to grow, belong, and make a meaningful impact. About the Role The Hearing Care Coordinator (HCC) plays a vital role in delivering an exceptional patient experience. Working closely with our Hearing Care Professionals and clinical staff, the HCC ensures smooth day-to-day clinic operations while providing outstanding service to patients and referring physicians. This role blends patient care, administrative support, and light sales responsibilities in a fast-paced healthcare setting. What You'll Do As a Hearing Care Coordinator, you will: Greet patients with a friendly, professional, and welcoming attitude Schedule, confirm, and manage patient appointments Place outbound calls to current and former patients to schedule follow-up hearing tests, consultations, and weekly evaluations Collect patient intake forms and maintain accurate patient records and notes Verify insurance benefits, complete benefit checks, and obtain authorizations Provide first-level patient support, answer questions, check patients in/out, and collect/process payments Assist with hearing aid repairs under the supervision of a licensed Hearing Care Professional Process patient orders, receive shipments, verify pickups, and enter information into the system Maintain inventory, order supplies, and monitor stock levels Prepare bank deposits and submit daily financial reports Maintain cleanliness of the clinic, equipment, and instruments Submit equipment and facility requests as needed Assist with planning and logistics for at least one community outreach event per month Perform general office and administrative duties as needed Education High School Diploma or equivalent (required) Associate's degree (preferred) Experience & Knowledge 2+ years of experience in a healthcare environment (preferred) Previous customer service experience (required) Prior experience or knowledge of hearing aids is a plus Skills & Abilities Professional verbal and written communication skills Strong relationship-building skills with patients, physicians, and clinical staff Proficiency in Microsoft Office and Outlook Knowledge of HIPAA regulations Experience with EMR/EHR systems (preferred) Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.