Customer Service Representative HealthPark

Location: HealthPark Care and Rehabilitation Center ,16131 Roserush Ct.,Fort Myers FL 33908

Department:Administration Services, Long-term and Skilled nursing facility

Work Type:Full Time (80 hours bi-weekly)

Shift:Days, 7:00 AM to 3:30 PM (Monday - Friday) (Occasional Saturday, Flexibility with shift time(s)

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour ( + Full Comprehensive Benefits)

Attention to detail/Accuracy

Computer skills (MS Word, Excel, Outlook)

Telephone skills (Professional presentation, ability to use systems)

Summary

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department.

Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Healthcare administrative experience preferred.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers