Compliance Support Analyst

Tesla Motors, Inc.
paid holidays, flex time, 401(k)
United States, Texas, Austin
Nov 01, 2025
What to Expect We are looking for an entry-level Compliance Support Analyst to assist in customer-related compliance activities. In this role, you'll monitor social media and feedback platforms to identify and triage issues, collaborating with teams in service, sales, collision, energy, full self-driving, vehicle, insurance, and other areas to facilitate efficient resolutions. You'll assist with general compliance tasks, including those related to service and collision, while contributing to overall customer satisfaction and loyalty in a fast-paced setting. This position offers opportunities for growth into more advanced compliance or CX responsibilities as you gain experience. What You'll Do Monitor social media channels for negative sentiment, identify escalated issues, and route them to the appropriate teams (e.g., service, sales, or insurance) for prompt action Review customer feedback from various platforms, assess the severity of concerns, determine escalation paths, and re-assign cases to relevant departments as needed Collaborate regularly with cross-functional teams, including service, sales, collision, energy, full self-driving, vehicle, and insurance, to gather information and facilitate resolutions Assist in the technical integration of tools and platforms used for data collection, ensuring seamless functionality and data accuracy Assist in partnership with AI specialists and engineers to develop and refine systems that analyze customer data, supporting informed business decisions such as process improvements or predictive escalation models Analyze trends in customer feedback and social media to recommend improvements in processes or training for internal teams, leveraging integrated data insights As needed, assist cross-functional teams with interactions, escalations, integrations, and outcomes in the customer experience cycle to ensure accurate tracking and reporting Support other compliance related activities to ensure Sales, Service, Collision and IT meet internal and external requirements What You'll Bring Bachelor's Degree in Business, Communications, Information Technology, Customer Service, or related field (or equivalent professional experience) Customer service, concierge, or escalation management roles, with at least one year of experience Understanding social media monitoring tools, feedback platforms, CRM systems, and data integration tools; basic understanding of AI-driven analytics or system development processes Exceptional communication and interpersonal skills, with a strong emphasis on empathy, problem-solving, and the ability to remain calm under pressure; ability to collaborate across teams, including technical and non-technical stakeholders, and manage multiple priorities Experience in industries like automotive, energy, or insurance and familiarity with AI tools (e.g., machine learning for sentiment analysis) or escalation protocols; project management certifications (e.g., PMP) or bilingual abilities if serving diverse customer bases is a plus Ability to work flexible hours, including evenings or weekends, to cover peak customer interaction times Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program