Senior Product Operations Manager - Messaging & Compliance

T-MOBILE USA, Inc.
$105,400 - $190,200Corporate Bonus Target: 20%
life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k)
United States, Washington, Bellevue
3625 132nd Ave Se (Show on map)
Oct 16, 2025
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Location: Bellevue, WA (Hybrid - minimum three days in office) Be Unstoppable with Us. At T-Mobile, we don't just connect calls - we connect people, businesses, and possibilities. As a leader in the Commercial Messaging industry, we drive innovation, compliance, and reliability through every interaction. We're looking for a Senior Product Operations Manager who's ready to make an impact by championing the performance, reliability, and regulatory integrity of our messaging and compliance products. In this role, you'll monitor performance, manage compliance operations, and collaborate across internal and external partners to ensure T-Mobile's messaging ecosystem meets industry standards and ethical guidelines. You'll help shape how our messaging products perform, scale, and remain compliant - ensuring our partners and customers experience the Un-carrier difference with confidence and trust. What You'll Do Monitor and Manage Product & Compliance Performance Track in-market product and compliance performance, identifying trends, risks, and opportunities within commercial and non-consumer messaging channels. Evaluate partner and aggregator compliance with T-Mobile's Code of Conduct and CTIA industry best practices. Develop dashboards and reports to ensure visibility into compliance operations and message content integrity. Lead Cross-Functional Issue Resolution Partner with internal legal, product, and trust & safety teams to analyze data, uncover root causes, and mitigate compliance issues. Collaborate with external messaging aggregators and partners to drive adherence to commercial messaging policies and improve operational reliability. Manage Compliance Tools & Operations Oversee day-to-day operations of compliance monitoring tools and ensure accurate, proactive detection of policy violations or non-compliant messaging behavior. Define, document, and enhance operational procedures supporting message review, remediation, and enforcement cycles. Partner with vendors and platform teams to optimize tool functionality and ensure scalability in monitoring volume-based messaging ecosystems. Champion Continuous Improvement Identify and drive process and product enhancements that elevate performance, reliability, and compliance adherence. Create feedback loops with compliance and network operations teams to improve message review accuracy, response times, and partner accountability. Support New Product Development Provide operational and compliance insights for new or evolving messaging tools and products. Ensure emerging capabilities align with CTIA regulations, commercial messaging best practices, and T-Mobile's internal Code of Conduct. Message Content Review Perform or oversee regular message content reviews for commercial and industry messaging campaigns to ensure alignment with CTIA standards, brand safety, and carrier policy. Develop training materials and best practice guides for internal and partner teams on compliant message formatting and delivery strategies. What You Bring Bachelor's degree in Information Technology, Engineering, or related field (required). 7+ years of experience in technical or wireless industries, with a focus on messaging, compliance, or communications operations. 4-7 years of experience in product management, vendor management, or channel operations. Strong understanding of CTIA guidelines, non-consumer messaging, industry messaging best practices, and carrier compliance frameworks. Proficiency in compliance monitoring tools, data analysis platforms, and reporting systems. Exceptional analytical, problem-solving, and communication skills with proven success in cross-functional environments. Preferred Skills Experience managing aggregator partnerships or large-scale messaging ecosystems. Working knowledge of A2P messaging compliance, 10DLC, and industry governance frameworks. Proven ability to translate compliance insights into scalable business and operational improvements. A passion for customer protection, data integrity, and ethical innovation in communications. Why T-Mobile We're not just a wireless company - we're a movement. We challenge the status quo, innovate relentlessly, and empower our people to think big. At T-Mobile, you'll be surrounded by curious thinkers, bold problem-solvers, and passionate teammates who believe in better - together. Come join a team that's reshaping how the world connects. * At least 18 years of age * Legally authorized to work in the United States Base Pay Range: $105,400 - $190,200 Corporate Bonus Target: 20% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.