Program Supervisor - Serving Sauk and Columbia Counties

Lutheran Social Services of WI and Upper MI is currently seeking a new Program Supervisor to join our Comprehensive Community Services (CCS) and Family Preservation Services teams serving children and families in Sauk and Columbia Counties. The role is great for leaders who also enjoy client contact as it will carry a small caseload of clients while supervising a team of approximately 7 staff.

This is a full-time, benefit eligible, salaried position.

What is Community Comprehensive Services (CCS)?

• A state certified mental health program that focuses on psychosocial rehabilitation
• Serves both adults and children who have mental health or substance abuse diagnosis and need more than outpatient services, but less intense than that of the Community Support Program and have medicaid
• A wraparound model of service provision, meaning all of the systems that a consumer is involved with work together to support the consumer.
• Systems are both formal and informal and can include everyone involved in their life such as family, friends, religious organizations, and other natural supports.
• CCS is a recovery oriented and strengths based program.
• Requires consumer participation in all aspects of treatment including assessment and service planning.
• A consumer's goals are their own stated goals.
• Voluntary program

The Program Supervisor has day-to-day responsibilities for one or more programs within the Business Unit. Responsibilities include but are not limited to, effective coordination of day-to-day program operations, direct supervision of program staff, ensuring the program meets licensing and/or contract requirements, ensuring agency best practice standards are met.

AGENCY REQUIREMENTS (Required of all employees):

• Must comply with applicable service regulations as well as agency and departmental policies and procedures.
• Must relate to people of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity.
• Must support the Mission, Vision and Values of the Agency.
• Represent LSS internally and externally as a servant leader in thought, words and actions.
• At Lutheran Social Services of WI and Upper MI, the health and safety of our colleagues and clients is our top priority! LSS reviews and follows CDC and other public health guidelines. Dependent on program, LSS employees are required to mask based COVID-19 levels. All employees are expected to adhere to LSS health and safety protocols.

ESSENTIAL DUTIES & RESPONSIBILITIES:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.

Service Delivery & Operations:

• Ensure quality service delivery by application of, tracking of, and compliance with practice standards, policies and procedures, identified outcomes, and contract/licensing requirements.
• Analyze, plan, implement, and monitor compliance requirements for multiple funders' program guidelines. Ensure that updates are incorporated in a timely manner for compliance.
• Assure that employees meet the requirements of the applicable services and contracts.
• Ensure proper staff training and identify staff training needs to meet practice standards and licensing/contract requirements.
• Provide coverage for direct service as needed.
• Address client concerns/issues related to LSS direct service employees.
• Conduct case record reviews and case consultation as necessary.
• Assist with the identification of program outcomes.
• Assure the tracking of required outcomes.
• Problem solve day to day challenges and provide feedback to direct reports as well as other leadership.
• Develop services and programming that aligns with requirements and incorporates up-to-date and relevant approaches to service delivery.
• As required by service, develop and implement employee schedules.

Supervisory, Leadership & Change Management:

• Work collaboratively with human capital on the recruitment and interviewing of direct service employees.

• Establish priorities and directs the work of program staff to include delegating and overseeing work assignments.
• Conduct performance evaluations and review/support goals of staff.
• Select, train/teach, assign, coach and evaluate assigned LSS employees.

• Build trusting and open relationships with staff through open dialogue as well as intentional and ongoing employee conversations.

• Hold direct reports accountable for the responsibilities associated with their role.
• Support day-to-day functioning of assigned employees in support of the agency goals and strategies.
• Ensure communication and implementation of agency-wide policies and procedures to program staff.
• Schedule and facilitate staff meetings on an ongoing basis.
• Work collaboratively with employees and other leaders to problem solve and provide solutions to issues encountered by direct service employees.
• Provide ongoing support and guidance to employee which promotes autonomy and critical thinking.
• Partner with program manager and/or director to respectfully address and resolve human capital issues including accountability, promotion, coaching and other performance matters.
• Serve as a role model for employees.
• Recognize the need for consistent change.
• Work collaboratively with the team to provide feedback on change initiatives and implement changes.

Financial & Productivity:

• Ensure that team members complete required documentation to support the billing, cost reporting, and invoicing process.
• Work collaboratively with business services to trouble shoot billing issues.
• Review necessary reports to assure that serviced rendered are billed.
• Participate in the development of the program/service budget and rates.
• Oversee revenue and expenditures. Make necessary adjustments to meet the financial goals of the program.
• Conduct financial reviews with the Manager/Director.
• Expected to understand productivity expectations, communicate, and uphold the standards that have been established for the employees and the programs supervised.

Stakeholder Relations:

• Establish and foster healthy and positive relationships with community stakeholders, funders, and donors.
• Participate actively and represent LSS with marketing and communications to establish and reinforce a positive image of LSS in the community.
• Educate the community (market the program) about the services provided at LSS.
• With a focus on program expansion, communicate any need for additional services to leadership.
• Demonstrate community commitment with follow through and engagement in the community.
• Receive, track, and coordinate referrals effectively and efficiently for your service area.

• Work as a collaborative team member with other leaders to support One LSS.
• Hold self and team accountable to promote and create a safe environment for employees, clients and stakeholders by identifying and resolving risks as appropriate, and following applicable safety procedures.

• Provide regular and intentional updates and seek ideas for improvements through employee meetings with assigned employees.

• Performs other duties as required.

PERKS:

• Public Service Loan Forgiveness (PSLF)
  
  
  
  • By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
  • Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
  
  
  
  
• Medical/Dental/Vision Insurance
• Flex Spending for Dependent & Health Care
• Mileage reimbursement
• Paid Time Off
• 10 Paid Holidays
• Ability to Contribute to 403B
• LSS makes annual raises a priority for employees
• Employee Assistance Program
• Service Awards and Recognition