Operations Specialist II (ACH OPS)

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.

We are looking for candidates who live within a commutable distance to our Raleigh, NC office.

This position provides advanced operational support for a business unit in the execution of daily activities. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business goals. Assists in the identification of process inefficiencies or opportunities for improvement. May guide less experienced specialists on the team through knowledge in the area of work.

• Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service. Identifies appropriate course of action for more complex issues or disputes.
• Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies and communicates process inefficiencies. May offer recommendations for process improvements.
• Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
• Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests. May offer guidance and direction to less experienced specialists through knowledge in area of work.

Bachelor's Degree and 0 years of experience in Financial Services or Operations Support OR High School Diploma or GED and 2 years of experience in Financial Services or Operations Support

Preferred Qualifications:

• 3+ years in banking or financial services environment.
• 2+ years exposure and experience with all facets of ACH payments.
• Demonstrable knowledge of NACHA rules.
• Deep understanding of compliance and risk management in the payments industry.
• Desire to work in a fast-paced, rapidly changing, and team-oriented environment.
• Self-starter with ability to operate with minimal supervision.
• Effective communication skills, both verbal and written.
• Efficient time management skills, works with a sense of urgency
• Ability to problem solve and troubleshoot independently
• Ability to multitask and resilient to changes in workflow
• Team-oriented

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.