Tech Support Technician

Generally Monday through Friday, 8:30 AM to 5:00 PM

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

In 2022, UNC Chapel Hill launched the School of Data Science and Society ( SDSS), a new school devoted to data science teaching, research, scholarship, service, and creativity. The SDSS vision is to be a leader in shaping the field of data science through an interdisciplinary and rigorous grounding in theory and methods with a human centric approach to the entire data life cycle.

The mission of SDSS is to empower a diverse community of faculty conducting research in the fundamentals and/or the applications of data science. The school is training undergraduate, graduate, and professional students to be the next generation of data science leaders with the knowledge and skills to thrive in this data-driven world. The SDSS will serve the state, the nation, and the world through premier data science educational programs and innovative research directed to advancing the public good with human-centric and ethical applications.

The core elements of the SDSS include porous borders - leveraging our low-walled collaborative Carolina culture to solve major societal problems. Interdisciplinary research clusters that cross disciplines and school boundaries are a vital element of the school. The SDSS is focused on students and education - the emphasis is not just on data science majors but on all students becoming data literate. The school's culture has an open and transparent structure, governance, and business model.

This position will support the School of Data Science and Society's ( SDSS) tech support needs and will work closely with the IT Director to ensure seamless IT support for faculty, staff, and systems at SDSS. This role will provide tech support of both people and systems that School staff and faculty rely on. They will be on the front lines ensuring employees have the hardware and software they need to be sucessful in their roles and will also play an active role in maintaining the equipment and educating end users.

Graduation from high school and one year in the field of technology related to the position's role.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
- Journey level requires an additional six months experience
- Advanced level requires an additional one year of experience.

- Proficiency in operating systems (both Windows and MacOS) and common office applications.
- Experience with IT service management.
- Multi-tasker and self-motivator who is comfortable working in a team environment.

Course work in field of technology related to position.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.