Manager, 139/189 Service Engineering

Duties and Responsibilities:

% of

Time

1.

Manage and provide leadership to the team of Service Engineers, Maintenance Engineers and HUMS Support Engineers in providing technical analysis and solutions and to customers, operators, repair stations, and the 3^rd level repair network in order to maintain the airworthiness of the fleet, and ensure the output of the team is meeting all objectives and KPI's set for the department.

20%

2.

Manage and provide leadership to the team of Service Engineers, Maintenance Engineers and HUMS Support Engineers for the collection of in-service data, occurrence investigations and related filing and reporting within the companies approved databases and processes, to facilitate the company responsibility for fleet monitoring, occurrence reporting, reliability monitoring, corrective actions and subsequent customer feedback.

10%

3.

Manage and provide leadership to the team of Service Engineers and Maintenance Engineers for the development of maintenance, repair, and assembly procedures that fall outside the coverage of the current Technical Publications.

10%

4.

Manage and provide leadership to the team of Service Engineers and HUMS Support Engineers for coordination within the international team of PSE, DO, PM and CS in order to analyze problems and realize solutions to fleet issues and improve the reliability and maintainability of the entire fleet of Leonardo Helicopters aircraft.

10%

5.

Interface and coordination with all departments within Customer Support and Product Support, both locally and internationally, in order to ensure a robust integration between the AWPC Product Support Engineering team output and the remainder of the Customer Support and Product Support output to guarantee the overall Customer Support and Product Support Value Streams.

10%

6.

Ensure the presence of a robust initial and recurring training plan to guarantee the continued development, growth and process adherence for the customer facing team of Service Engineers, Maintenance Engineers and HUMS Support Engineers.

10%

7.

Ensure proper tracking of Aircraft Configuration and Certifications for the assigned fleets, evolutions of aircraft modifications, repairs, retrofits, improvements and dedicated concessions in order to retain proper intelligence on fleet status for the Customer Support and Product support organizations.

10%

8.

Organize, create and present technical presentations regarding fleet status, fleet issues and related product and technical publication improvement initiatives in support of customer reviews, round tables, and trade shows.

10%

9.

Present major fleet issues and solutions, PSE team status and KPI's, to management teams in various high level meetings.

5%

10.

Perform other duties and fulfill other responsibilities as assigned.

5%

TOTAL:

100%

BS degree in Engineering Required, Preferably Aerospace, Mechanical or Electrical Engineering

MS degree in Engineering or Business Preferred

10 or more years aerospace engineering experience, preferably rotary wing sector.

5 or more years within aerospace product support in customer facing role.

5 or more years within supervisory or management role within engineering.

Mastery of aviation technology.

Superior written and oral communication skills, ability to communicate at varying levels across an organization.

Excellent Change Management skills.

Excellent ability to prioritize, work under pressure and meet customer deadlines.

Excellent ability to handle critical and emergency situations involving customers.

Excellent Problem Solving and Decision Making skills.

Excellent ability to develop Self and develop Others.

Ability to develop and execute strategic vision of a department in order to maintain a continuous improvement approach/culture.

Intercultural awareness and ability to create and maintain relationships across geographies, both internally and with customers.

Lean Six Sigma Green Belt Certification Required

Lean Six Sigma Black Belt Preferred