CRM Administrator

Job Title: CRM & Sales Enablement Manager - Bioprocessing

Reports to: Director of Global Business Operations - Bioprocessing

Location:
King of Prussia, PA or Llantrisant, Wales, UK (Hybrid: 3 days in-office, 2 days remote)
Note: Preference for candidates near KOP, but flexible if needed.

Ecolab is seeking a skilled CRM and Sales Enablement Manager to empower our sales teams and drive business growth. In this pivotal role, you'll harness and develop advanced CRM tools to streamline sales processes, enhance customer engagement, and deliver innovative solutions for our clients in the bioprocessing industry. Join our dynamic team and help shape the future of sales excellence through technology and collaboration.

What's in it For You:

• Opportunity to manage and optimise CRM and sales enablement tools for a global bioprocessing team.

• Work in a hybrid environment with flexibility and international collaboration.

• Be part of a team driving digital transformation and operational efficiency.

What You Will Do:

• Onboard and train new employees on CRM and business applications.

• Promote CRM and business application usage among users.

• Coordinate with IT and cross-functional teams on CRM builds and enhancements.

• Create relevant user training and documentation and provide user support.

• Lead CRM data hygiene efforts including de-duplication and compliance.

• Support efforts to capture and report total value delivered to customers and share this within the organisation.

• Assist with quote updates and process simplification.

• Create automated reports and dashboards to monitor pipeline health.

• Administer Zoho CRM platform including user management and integrations.

• Stay current on Zoho CRM enhancements and identify efficiency opportunities.

• Develop and automate business processes using available software.

• Customise CRM tools to enhance sales efficiency and reporting.

• Support sales meetings with content development and logistics.

• Maintain up-to-date pricing and contract records accessible to leadership.

• Ensure CRM data integrity for accurate forecasting and production planning.

• Assist in executing sales enablement initiatives including gamification and morale-boosting strategies.

• Create dynamic reporting based on CRM user data and activity.

• Support implementation of process improvements and KPI tracking as directed by leadership.

• Develop and maintain dashboards and reports using Zoho Analytics and Power BI to support decision-making.

• Maintain email distribution lists and territory mapping.

• Participate in remote work, office work, and occasional travel including international trips.

Minimum Qualifications:

• Degree in business-related field or IT.

• 5+ years with CRM software management.

• Computer literate with advanced writing skills.

• Ability to initiate tasks and work independently.

• Strong communication, interpersonal, and project management skills - able to collaborate and deliver effectively with internal and external customers and partners.

• Strong analytical skills and the drive to ask questions and search for information to improve existing processes and procedures.

Preferred Qualifications:

• Experience with CRM software, ideally Zoho; experience with Salesforce or Microsoft Dynamics is useful.

• Knowledge of coding languages (e.g. C++, Java, JavaScript, Python, Deluge) and experience in customising CRM databases.

• Experience managing a full suite of business software (Zoho One or Dynamics) is a plus.

• Experience with sales enablement tools like Outreach, Salesloft, or Outplay preferred but not required.

• Power BI experience is a plus.

• Previous SAP experience is a plus.

• Knowledge of bioprocessing industry, especially downstream processing, is a plus.

Contacts and Relationships:

• Reports to Director of Global Business Operations - Bioprocessing to coordinate all efforts, customisations, and to develop a strategic partnership.

• Interfaces with other department personnel in the corporate office, global sales offices, administration, and plant locations as necessary.

• Requires good communication and interpersonal skills; interacts well with external customers, visitors, employees, and management in other departments.

Working Hours:
8:30am - 5:00pm, Monday to Friday