Student Success Advising Technology Trainer (EAB Navigate)
Please see Special Instructions for more details.
Our agency supports second-chance employment for individuals who were previously incarcerated, or Justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
- A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
- If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants.
- Salary will be determined based on competencies, equity, budget, and market considerations.
- Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
- Failure to complete the application completely may result in you not being considered for the vacant position.
- Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
- If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
Position Details
Classification Information
| Position Classification Title |
Student Career Services Professional, Student Success Professional |
| FLSA |
Exempt |
| Position Class |
89651 |
Position Overview
| Position Summary |
Are you passionate about supporting student success? Do you enjoy connecting students and staff with technology resources to guide them on their academic journey? Join the Ramily!
The Student Success Advising Technology Trainer (
EAB Navigate) reports to the Director of the Student Success Collaborative. This role oversees the implementation, development, data integrity, and ongoing training of
EAB Navigate to ensure effective use of among faculty and staff. This role will work collaboratively with faculty and staff to ensure that this technology system is connected campus-wide to support greater outcomes in student retention, persistence and graduation.
The purpose of the Student Success Collaborative Office is to support academic and student support units with the integration of student success data into strategy and operations. Leveraging data analytics, the Office provides university stakeholders with data reports and data insights to assist with planning and executing student success initiatives and programs that improve student engagement.
Overview of Responsibilities:
Technology Training and Knowledge Development
- Guides workflow development to include EAB campus platforms and other academic advising and engagement technologies.
- Develops and maintains a comprehensive training strategy, developing course materials and leading workshops campus wide.
- Creates clear, user-friendly instructional materials, including digital guides, video tutorials, and interactive training exercises for both in person and remote learning.
- Conducts ongoing assessments to identify advisor technology skill gaps and collects feedback to improve the effectiveness of training programs.
- Serves as a first line of support for advisor-related technology issues and works with the Office of Information Technology to troubleshoot and resolve platform issues for optimal user experience.
Technology Workflow Development
- Manages administrative system tasks and feature implementation.
- Coordinates and works with the Office of Information Technology to remove real or perceived barriers to utilization.
- Develops and executes outreach campaigns to ensure high-risk students are receiving support and assistance in a coordinated manner.
- Works in concert with the Office of the Registrar to provide validation of curricular updates, four-year degree plans, and knowledge bases to ensure for data integrity of advising and student success resources.
- Facilitates and leads troubleshooting processes for the EAB Navigate system and other student success technology resources.
- Develops in concert with other internal stakeholders an understanding of the best practices in student advising workflows and properly coordinates technology into the student support framework for the campus.
- This position will ensure that accurate and complete student data is included as a part of the reporting process with EAB Navigate.
- Creates a robust framework that establishes clear policies and processes for managing EAB Navigate data, which ensure for consistency, accuracy, and compliance with higher education regulations such as FERPA.
Project Management
- Serves as a project coordinator to assist with successfully achieving EAB system project priorities and benchmarks for usage among internal stakeholders and teams.
- Works as the project manager facilitating opportunities to satisfy technology user demand throughout the university.
- Develops and executes outreach campaigns to ensure high-risk students are receiving support and assistance in a coordinated manner.
Data Management and Integrity
- Collaborates with stakeholders to analyze student success data to inform and improve academic and student engagement practices campus wide.
- Incorporates data collection protocols and best practices to ensure that faculty and staff understand the importance of data integrity when engaging in with the EAB platform.
- Through providing accurate data, assist faculty and staff with identifying at-risk students that will assist academic advisors in creating timely, targeted inventions for students.
- Works in concert with the Office of the Registrar to provide validation of curricular updates, four-year degree plans, and knowledge base to ensure for data integrity of advising and student success resources.
Internal and External Stakeholder Partnership and Engagement
- Creates operating practices within internal colleges, schools, departments and other programs focused on increasing student success technology utilization, particularly that of EAB Navigate to help increase student success outcomes campus wide.
Student Advising and Success Ideation
- Provides accurate data to assist faculty and staff with identifying at-risk students and to assist academic advisors in creating timely, targeted inventions for students
- Serves as a first line of support for advisor-related technology issues and works with the Office of Information Technology to troubleshoot and resolve platform issues for optimal user experience
|
Position Information
| Position Number |
001195 |
| Working Position Title |
Student Success Advising Technology Trainer (EAB Navigate) |
| Building and Room No. |
205 Blair Hall |
| Appointment Type |
Permanent Full-Time |
| If Time Limited. |
No |
| Appointment Length. |
12 months |
Requirements and Preferences
| Position required to work during periods of adverse weather or other emergencies |
Not Mandatory |
| Normal Work Schedule |
Monday - Friday; 8:00 a.m. - 5:00 p.m. |
| Department Required Skills |
- Bachelor's degree
- Three to five years of experience with technology system integration, implementation and support.
|
| Preferred Years Experience, Skills, Training, Education |
- Master's degree
- Strong presentation, training, and consulting skills.
- Excellent written and oral communication, especially when explaining complex technical information to non-technical users.
- Proven project management and consulting skills, with the ability to interpret data and assess program and technology effectiveness.
- The ability to work independently and collaboratively with diverse campus stakeholders.
|
| Required License or Certification |
|
| Valid US Driver's License |
No |
| Commercial Driver's License Required |
No |
| Physical Required |
No |
| List any other medical/drug tests required |
|
Posting Details
Posting Details
| Internal Posting Only |
No |
| Time Limited Position |
No |
| Appointment Length |
|
| Salary |
Commensurate with education and experience |
| Open Date |
10/09/2025 |
| Close Date |
10/20/2025 |
| Open Until Filled |
No |
| Special Instructions Summary |
Our agency supports second-chance employment for individuals who were previously incarcerated, or Justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
- A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
- If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants.
- Salary will be determined based on competencies, equity, budget, and market considerations.
- Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
- Failure to complete the application completely may result in you not being considered for the vacant position.
- Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
- If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
|
Supplemental Questions
Required fields are indicated with an asterisk (*).
How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
Required Documents
- Resume
- Cover Letter
- Letter of Recommendation 1
- Curriculum Vitae
- References List
Optional Documents
|
Winston Salem State University
Commensurate with education and experience
Oct 10, 2025