Group and Events Coordinator

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Edging the bright lights of Broadway and the calm of Bryant Park, The Knickerbocker is a legendary New York landmark reborn as the first luxury hotel in Times Square. Filled with fabled legends, The Knickerbocker once played host to legendary political bigwigs, actresses, oil tycoons and sports figures-and it's rumored the martini was invented here in the hotel. While historic details like the hotel's gorgeous Beaux-Arts facade remain unchanged, a soothing new luxury aesthetic is offered within. The stunning transformation of this treasured Manhattan monument invites discerning travelers to discover 300 luxe guestrooms and suites boasting incredible views and bespoke furnishings. An air of posh authenticity embraces New York City's premier luxury lifestyle hotel.

The Knickerbocker Hotel is seeking a detail-oriented and collaborative Group and Events Coordinator to join our team. In this key role, you will serve as the primary liaison between the hotel and clients booking group accommodations with or without events, ensuring a seamless experience from initial planning through execution. Responsibilities include coordinating rooming lists, VIP arrangements, payment methods, banquet event orders (BEOs), and distributing change logs and daily event summaries. You'll also maintain accurate records in Delphi, manage booking updates and traces, and work closely with the sales team to oversee the function diary. Additionally, you'll reconcile banquet checks and review final bills upon group or event departure. Success in this role requires strong communication skills, exceptional attention to detail, and the ability to collaborate effectively with multiple departments to deliver flawless experiences. If you're passionate about hospitality and thrive in a fast-paced, team-driven environment, we invite you to be part of The Knickerbocker legacy.

Assist sales team with administrative duties associated with group sales including but not limited to sales/PMS system inputs, lead response/proposals, contracting, turnover, and billing.
• Support development and communication of group resumes and BEOs of critical group and event information for property team effective service execution.
• Assist with coordination of marketing activities as needed and directed by leadership.
• Respond to and follow-up on emails and/or new requests in a timely fashion.
• Maintain trace files and other master or client facing documents as needed.
• Maximize efforts towards productivity, identify problem areas and assist to implement solutions.
• Assist with other required daily sales, marketing, and group servicing activities and operations.
• Attend all required meetings and trainings.
• Perform other duties as requested by management.

• Minimum one year experience in upscale/luxury hotel in a high-volume hotel or related field preferred.
• Front Office experience desirable.
• College degree/course work in related field preferred.
• Computer knowledge/skills - must be proficient in Word, Excel, Power Point, Outlook, Teams, and other relevant programs.
• Experience managing/using sales automation & PMS systems - Delphi and Opera highly desirable.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to work in a team environment.
• Communication - An active listener with both verbal and written skills in an attentive, friendly, courteous and service-oriented manner.
• Multitask and prioritize departmental functions to meet deadlines.
• Organizational Skills - Ability to determine priority tasks and maintain strong attention to detail.
• Effective in managing challenges, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Maintain confidentiality of information at all times.
• Ability to show initiative, including anticipating guest or operational needs.
• Flexible and long hours sometimes required.
• Maintain a warm and friendly demeanor at all times.
• Perform other duties as requested by management.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.