Corporate GSOC Manager

About the Team
The Corporate Security Operations team at OpenAI safeguards our people, facilities, and assets worldwide. We operate with precision and speed, ensuring real-time awareness, rapid response, and proactive threat mitigation to protect OpenAI's mission and employees.

About the Role
We are seeking an experienced Global Security Operations Center (GSOC) Manager to lead the daily operations of our GSOC in a fast-paced, hyper-growth environment. This role oversees both full-time employees (FTEs) and contracted vendor staff to ensure consistent, high-quality operational performance. The ideal candidate is a strategic leader with strong incident management experience, exceptional communication skills, and the ability to build and mentor a high-performing team.

In this role, you will:

• Lead and manage GSOC personnel, including FTEs and vendor staff, through scheduling, training, and performance management.

• Develop and enforce Standard Operating Procedures (SOPs) to ensure consistent, high-quality operations.

• Oversee global security monitoring, including access control (Genetec), video surveillance, ambient AI analytics, and related platforms.

• Manage incident response - detecting, triaging, escalating, and resolving security events while maintaining executive-level communication.

• Coordinate emergency notifications via platforms like Everbridge.

• Drive situational awareness and travel security programs, including risk assessments and ISOS alerts.

• Collaborate cross-functionally with Corporate Security, Workplace, IT, and HR to align security posture with company goals.

• Produce accurate incident logs, metrics, and after-action reports, and identify areas for continuous improvement.

You may be a fit for this role if you have:

• 5+ years of GSOC experience, with at least 2+ years in a managerial or supervisory role.

• 9+ years of combined security experience across corporate security, law enforcement, or military service.

• Documented military service or equivalent operational leadership experience (strongly considered).

• Proficiency in Genetec Access Control and Video Management Systems.

• Familiarity with Everbridge, Jira, Slack, and Google Workspace.

• Experience with ambient AI analytics and ISOS travel risk monitoring (preferred).

• Strong incident management and crisis decision-making skills.

• Excellent written and verbal communication, capable of briefing executives clearly and concisely.

• A collaborative mindset and commitment to building high-performing, customer-focused teams.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Compensation Range: $175K