New

Sr. Program Associate, Volunteer and Community Outreach

Enterprise Community Partners
$63,000 to $70,000,
tuition reimbursement, 401(k)
United States, Ohio, Cleveland
3060 East 9th Street (Show on map)
Oct 02, 2025
Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $80.9 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands - all to make home and community places of pride, power and belonging. Join us at enterprisecommunity.org Working at Enterprise At Enterprise, you'll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You'll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you're valued and supported in your growth journey. Enterprise offers career opportunities in our offices across the country with anexceptional benefits package. Job Description Summary The Cuyahoga EITC Coalition, led by Enterprise Community Partners, is a community-wide effort to connect low- and moderate-income families to opportunity and income. The Coalition achieves this by leading Cuyahoga County's largest Volunteer Income Tax Assistance (VITA) program and supporting asset-building activities that move low- and moderate-income families from financial uncertainty to financial security. The Coalition offers high quality, free tax preparation services at 12 permanent locations and additional community events from January to April each year. The Coalition makes free tax preparation available year-round on a limited basis during May through October. In addition to tax preparation, the Coalition provides referrals to other programs that benefit the health and well-being of working families. The primary focus area for the Coalition is on those who are claiming the Earned Income Tax Credit (EITC). The EITC is a refundable tax credit that increases the economic stability of low-and-moderate income working families through the provision of tax reductions and wage supplements. The tax credit's primary purpose is to aid employed workers in achieving and maintaining their independence from government assistance by making work more attractive and for raising low-wage earners out of poverty. This position is responsible for coordinating volunteer engagement, supporting volunteer training, managing communications, and supporting Coalition operations. The primary function of this position is to manage, organize and coordinate all the activities necessary to recruit, train, and retain 300 volunteers who participate in the VITA program led by the Coalition. This position ensures that the Coalition has the volunteer engagement and administrative support required to serve more than 10,000 taxpayers during the tax season. In addition, this position serves as an advocate for the Coalition by raising awareness and promoting the benefits of the EITC and CTC, the Coalition's VITA program, and connection to other financially based resources. Job Description Responsibilities: Volunteer Engagement & Communication Coordinate outreach and management of the VITA volunteer certification process, including documentation, and manage consistent volunteer communications. Manage volunteer training registration and follow-up activities to support 12-15 trainings for new, returning and organization-based volunteer groups each year. Coordinate and implement volunteer retention and recognition efforts, including planning appreciation events and collecting feedback. Maintain accurate record keeping of volunteer activities within volunteer management system. Manage & grow relationships with volunteer organizations and volunteer pipelines with community businesses, churches, universities, and other agencies. Maintain consistent communication with Volunteers through various channels, including Volunteer Hub, and supporting the Coalition's bi-monthly newsletter. Tax Site Support Monitor ongoing individual site volunteer needs, supporting partners to recruit and retain volunteers. Manage changes and updates to volunteer scheduling platforms and support updates to site schedules utilizing Coalition platforms. Support the coordination of ordering and distributing training and site materials with the IRS. Support Super Saturday & mobile events, including participating as staff and reporting on outcomes. Community Outreach Coordinate grassroots outreach and flyer distribution, in coordination with the Coalition's marketing consultant. Coordinate with partners for volunteer recruitment & tax preparation outreach opportunities. Attend, plan and/or execute relevant community meetings and events to help promote the Coalition's volunteer opportunities and tax preparation services. Administrative & Reporting Support Manage inquiries received through the website and support email(s). Prepare and submit data on volunteer fulfillment & recruitment goals and outreachactivities to support monthly and annual reports. Support data analysis and post-season survey(s) on volunteer engagement. Other administrative duties as assigned. Qualifications: Associates degree and 4-6 years of relevant experiencerequired Ability to work flexibly during peak program season Preference for experience with volunteer management and recruiting; Experience in community outreach. Outstanding interpersonal, written and oral communication skills Strong project management & problem-solving skills Demonstrated time management and organizational skills Demonstrated technical proficiency with a variety of software programs, such as volunteer management systems, Microsoft Office, and Google Suite Demonstrated desire to work in a team environment working directly with partners, volunteers and individuals within the communities we intend to serve Ability to work independently and collaboratively as part of a team Ability to travel throughout Cuyahoga County Total Rewards at Enterprise: You will be working with a group of talented professionals who are motivated by serving the community and addressing the need for affordable housing. Enterprise offers a comprehensive total rewards package for you and your family. The base salary for this role is $63,000 to $70,000, depending on level of skills and experience. The salary range for this position is represented by the low and high end of the range for the amount to be paid for the position. Salaries paid at Enterprise will vary based on factors that may include skills, education, location, experience, and performance. The salary range is just a part of the total rewards package provided to employees at Enterprise, and other rewards may include annual performance bonuses and generous paid leave programs. At Enterprise, our benefits form a major component of our total rewards package. Benefits include dental, health, and vision care plans, as well as family-building benefits, such as adoption and surrogacy support. Enterprise allows flexible work arrangements to promote a better work-life balance. We offer health advocacy, EAP, and mental health benefits. We round out our total rewards package by offering financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions. Finally, you will have learning and development opportunities, including tuition reimbursement for job-related courses and certifications. Thank you for your interest in joining the Enterprise team in our effort and commitment to serve others.