Inside Sales Team Lead

Element has an opportunity for an Inside Sales Team Lead. In this role, you will lead and coach a small team focused primarily on quotation management, ensuring quick and accurate turnaround of requests for quotes (RFQs) and related customer inquiries. While the primary emphasis is on service, accuracy, and responsiveness, the team also supports light selling activity through the management of house accounts and proactive follow-up with customers. This role is critical in ensuring a positive customer experience and driving operational excellence within Element's inside sales function.

The Inside Sales Team Lead is detail-oriented, customer-focused, and highly organized. You thrive in a fast-paced environment where accuracy and speed are equally important. You will balance leadership responsibilities with hands-on involvement, ensuring your team delivers quotations quickly and correctly, while also supporting customer needs on house accounts. By setting high standards and coaching your team, you will help create a culture of accuracy, responsiveness, and customer satisfaction.

Lead and support a small team responsible for generating and delivering accurate customer quotations
• Ensure timely response to inbound RFQs, with a strong emphasis on "first-time-right" accuracy and quick turnaround times
• Provide coaching, training, and ongoing feedback to drive efficiency, accuracy, and customer satisfaction
• Establish clear expectations for quotation response time, follow-up activity, and communication standards
• Monitor team activity to ensure consistency in processes, quality of outputs, and use of CRM systems for tracking opportunities and customer details
• Provide light sales support by overseeing house accounts, conducting follow-up on open quotations, and identifying opportunities to strengthen customer relationships
• Partner with commercial and operational teams to resolve customer issues, align on pricing strategies, and share customer insights
• Foster a collaborative and customer-first team culture, balancing efficiency with service quality
• Ensure compliance with Element policies, trade regulations, and applicable governance requirements

• 3-5 years of sales support, customer service, or quoting experience, with some team leadership or mentoring responsibilities
• Strong attention to detail with the ability to ensure accuracy and consistency in all quotations
• Excellent organizational skills with the ability to manage multiple RFQs and deadlines at once
• Effective written and verbal communication skills for customer-facing interactions and internal coordination
• Proficiency with Microsoft Office applications (Word, Excel) and CRM systems
• Strong problem-solving skills, with the ability to address customer questions and resolve issues efficiently
• Demonstrated ability to coach or mentor peers and foster a high-performing team environment
• Availability and flexibility to support business needs; some limited travel may be required

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Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.