Clinical Training Manager

The Clinical Training Manager oversees the training, onboarding, and ongoing education of clinical and non-clinical Care Management staff with a focus on utilization management workflows and the effective use of clinical information systems, including Jiva. This role ensures high-quality performance by building staff competency, supporting system adoption, and aligning training programs with organizational and departmental goals.

As a working manager, this position provides hands-on training, manages training initiatives, develops content, and supports performance improvement in partnership with clinical leadership. The manager also serves as a key liaison with IT, system administrators, and quality teams to ensure training materials reflect current workflows, compliance requirements, and system updates.

Education:

Nursing degree, Healthcare Administration, or a related clinical healthcare field (preferred)

AA degree in an allied health professional field (required)

Licensure:

• Registered Nurse (RN) or Licensed Vocational Nurse (LVN) license (preferred) can be active or non-active but must be in good standing.
• Allied health professional background (PT/OT/SLP etc.) (minimum requirement).

Years of Experience:

• Minimum 5 years of experience in healthcare delivery or medical management.
• At least 5 years of experience in utilization management or related medical management roles.
• Minimum 2 years of experience in clinical staff training and education.
• Experience with clinical systems (e.g., Jiva, Epic, InterQual/MCG) and utilization management required.
• Minimum 2 years of supervisory/leadership roles within healthcare.

Typical Job Duty Examples:

• Manage training professional(s) or provide functional training leadership across regions or departments.
• Manage training schedules, resource allocation, and performance feedback.
• Monitor training quality and consistency across CM teams, adjusting programs based on staff performance metrics and stakeholder feedback.