Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Colonial Healthcare has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: Monday-Friday, 8am-5pm or after the last patient leaves.

Location: 674 W Liberty St, Sumter, SC 29150

Primary Responsibilities:

• Greets patients in a professional and courteous manner

• Verifies patient demographics and insurance information

• Collects outstanding balances, co-pays, deductibles, and co-insurances

• Checks patients out and schedules future appointments

• Performs general clerical duties

• Meets the communication needs of the patient/ family, practice providers, and practice staff

• Participate in performance improvement activities

• Directs patients to appropriate areas

• Check-in and checkout all patients, gives patients medical forms to complete and update if needed

• Ability to schedule appointments to include procedures, upcoming appointments, and tests.

• Collecting payments, printing receipts, and posting payments and credits to patient's accounts

• Scanning and filing patients' information if needed

• Assist patients in signing up and into the patient portal

• Reconciles cash drawer daily and send deposits to Department manager

• Retrieves and sorts of mail into appropriate boxes

• Sorts and documents any returned mail

• Maintains a good working relationship with practice staff members

• Meets dress code standards: appearance is neat and clean

• Completes annual/ monthly education requirements

• Reports to work on time and as scheduled

• Completes work in a timely manner

• Attend staff meetings

• Ensures patient confidentiality

• Complies with all practice policies and procedures

• Ability to cover other locations as needed

• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements

• Assists patients by submitting a telephone encounter to provider or clinical team for prescriptions refill requests and submitting the documents into the EMR.

• Performs all other duties assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)

• 1+ years of customer service or healthcare related experience

• Beginner level of computer proficiency (multitaskin through multiple applications including Microsoft Outlook, Excel, and Word)

Preferred Qualifications:

• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

• Experience working with an electronic health record

• Knowledge of Medical terms

Soft Skills:

• Ability to work independently and maintain good judgment and accountability]

• Demonstrated ability to work well with health care providers

• Strong organizational and time management skills

• Ability to multi-task and prioritize tasks to meet all deadlines

• Ability to work well under pressure in a fast-paced environment

• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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