Central ICQA Analyst, Portland - Full Time

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Central ICQA/ARO Analyst researches, analyzes, troubleshoots, and resolves systemic and physical inventory issues. The analyst addresses all accuracy concerns that could impede timely and accurate financial booking and performs related tasks to support inventory integrity across the organization.

What You Will Do

• Demonstrate strong problem-solving skills with an interest in investigating and troubleshooting issues.
• Research issues using multiple tools, including Mainframe, WM, ERS, FLO, FEDAPS, and Stella.
• Make connections and inferences from limited data.
• Take initiative to explore root causes, identify resolutions, and ask questions or make on-the-spot decisions as needed.
• Accurately and efficiently key data using PCs, handheld computers, or similar devices.
• Recognize situations that may impact system integrity and resolve or escalate appropriately.
• Apply knowledge and judgment across multiple systems to perform adjustments when necessary.
• Conduct detailed analysis and follow-up on receipts using reports and system data.
• Escalate issues to key stakeholders using sound judgment.
• Maintain organized documentation in accordance with Supply Chain retention policies.
• Adhere to all Standard Operating Procedures and safety/security guidelines.
• Support annual inventory preparedness, execution, and reconciliation activities.
• Provide operational support to facilities while ensuring compliance with standard practices.
• Build strong partnerships with Facility Executives to promote inventory accuracy and financial controls.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Analytical & Problem-Solving Skills - Ability to research, analyze, and troubleshoot systemic and physical inventory issues; draw inferences from limited data; identify root causes and resolutions.

Technical & Systems Proficiency - Knowledge of Macy's systems (Mainframe, FEDAPS, ERS, FLO, ITS, INV, WMS, CRC, CEB) and proficiency in Excel, Word, and Access; ability to key data accurately using PCs or handheld devices.

Attention to Detail & Accuracy - High standards for data integrity, financial controls, and process compliance.

Communication Skills - Strong written and verbal communication skills with the ability to clearly escalate issues and collaborate with stakeholders.

Initiative & Independence - Proactive, inquisitive, and able to make on-the-spot decisions; demonstrates effectiveness with minimal oversight.

Time Management & Organization - Skilled at prioritization, managing multiple projects, and meeting deadlines in a fast-paced environment.

Collaboration & Partnership - Ability to build strong partnerships with Facility Executives and cross-functional teams to support inventory accuracy and compliance.

Process & Compliance Orientation - Commitment to following Standard Operating Procedures, documentation retention policies, and safety/security guidelines.

Who You Are

• Candidates with a High School diploma or equivalent are encouraged to apply. 1-2 years of related experience.
• This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement:

Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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