Service Administrator

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Join Our Team as a Service Administrator at Epiroc!

At Epiroc USA LLC, our Parts and Services Division (PSD) provides a broad range of services to maximize customers' productivity. We focus on spare parts supply, professional service, support solutions and training in the mining world.

Service Administrators play a critical role in supporting Service Centers by driving increased market share and profitability while minimizing costs through regional service administration support. They ensure the effective implementation of service administration processes and routines, deliver timely communication to internal and external customers, maintain and safeguard business documents, and provide assistance with customer service and training initiatives.

The work environment regularly involves an office setting environment with occasional exposure to moving mechanical parts, fumes, or airborne particles. Possibility of lifting up to 25 pounds may be required. Reasonable accommodations can be provided for individuals with disabilities to perform the essential functions of the job. The noise level is typically low to moderate. Personal Protection Equipment may be necessary when visiting service centers or customer mine sites. The role is designated as Safety Sensitive.

Work Type:

Onsite

Shift Timings:

Monday to Friday from 7:00 am to 4:00 pm

Principal Responsibilities:

• Coordinate all administrative aspects of the service order process, including managing the work order lifecycle, creating and reconciling purchase orders, tracking Work in Progress (WIP), and ensuring timely invoicing of customers.
• Provide local troubleshooting support for service technicians, including time entry reconciliation in M3, and maintain accurate records for work orders, credits, and other relevant documents.
• Regularly update and manage training materials and business process reference documents.
• Assist in organizing technical training classes by managing logistics, preparing quotations, and supporting marketing materials.
• Support other business functions, such as preparing quotations, managing parts orders and receipts, dispatching shipments, and answering customer calls.
• Serve as a backup for service administration support across Epiroc USA Service Centers, ensuring consistent and reliable customer and distributor support.
• Adhere to company policies related to technical support, product liability, and Occupational Health, Safety, and Environment while contributing ideas to promote technical business growth.

Education & Experience:

• High school diploma or equivalent is required.
• One - three years of practical related experience in customer and/or technical service and training or equivalent combination of education and experience Mining or heavy equipment industry experience is highly preferred.
• Possess a valid driver's license.
• Excellent verbal, written and presentation communication skills.
• Maintain a professional demeanor and communication with customers and internal staff.
• Proficient level experience working in MS Office, especially Word, Excel, PowerPoint and Outlook.
• Position may require approximately 10% travel to various locations for service admin support.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Join us, and be part of a diverse, innovative and highly collaborative team. An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc's diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

Employment at Epiroc is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at Epiroc.com.