Alternative Investments Operations - Onboarding Manager

What is the opportunity?

Shape RBC's future! RBC US WM Operations is a fun, energetic team whose goal is to provide excellent customer service for our clients, work towards dynamic goals to help support our organization's growth strategy, all while ensuring safety and soundness through robust risk management practices.

The Service and Onboarding Alternative Investment Manager is responsible for the onboarding experience of sponsored and client-directed Alternative Investments. The Manager should possess a high subject matter expertise in Alternative Investments including Private Equity, Private Credit, Exchange Funds, and Hedge Funds. This role would indirectly increase Alternative Investments on the platform, as well as enhances the advisor and high-net worth client satisfaction.

What will you do?

• Reach out to fund companies to onboard Alternative Investments and those funds that network with AIP.
• Manage meetings and onboarding setup with new funds and DTCC.
• Provide white glove service for new recruiting teams and clearly communicating Alternative Investment status/portability.
• Collaborate with internal and external resources such as Products and Recruiting, to ensure a smooth and efficient fund onboarding.
• Supervise and direct time sensitive, complex, and/or highly specialized daily workflows to ensure department service levels are met.
• Provide training, coaching, recognition, and development for the team members, fostering teamwork and planning for succession.
• Address escalated questions independently, seeking assistance from Director or other Operations resources as appropriate.
• Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.
• Reduce risk, increase efficiencies, or enrich customer service by suggesting process changes and/or system modifications.

What do you need to succeed?

Must-have

• A strong commitment to delivering the highest standards of client service to high-profile Financial Advisors, their teams, and the Ultra High Net Worth clients.
• 4-year degree from an accredited university or equivalent or High school diploma or equivalent AND 5+ years of securities, banking, technology, and/or job specific industry experience
• 3+ years prior securities, banking, technology, and/or job specific related industry experience
• Securities license 7 or 99 (or able to obtain license within 120 days)
• 2+ years demonstrated and sound managerial experience leading and managing a team.
• Strong accountability mindset which takes responsibility for all work activities and personal actions.
• Ability to recognize employee's successes and development opportunities and coach employees through challenges.

Nice-to-have

• Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
• Strong interpersonal, verbal, and written communication skills, with an ability to work effectively with all levels of staff and management.
• Previous experience with Alternative Investments and knowledge of Private Equity, Private Credit, Exchange Funds, and Hedge Funds
• Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Hybrid work arrangement.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Lead an established and experience team.
• RBC offers an excellent work culture.

The good-faith expected salary range for the above position is $65,000 - $115,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.