Implementation Consultant - School ERP Pro

Remote

25-50%

• Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
• Design and conduct knowledge transfer sessions on site or remotely using MS Teams.
• Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
• Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
• May recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client's needs.
• May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration and other relevant changes.
• May consult with users to identify the proper data mapping process for the product conversion. Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications.
• May create custom reports or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues, or working with the Support or Development departments to resolve.
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting engagement reports, timesheets and weekly expense reports, and updating systems-related client activity.
• May assist QA staff with product testing or modification testing as required.
• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
• Create both client-facing and internal documentation such as "quick tips."
• Act as liaison between the client and company's technical staff including conveying technical information so that non-technical individuals can understand.
• May participate in the annual User Conferences. Facilitate user group discussion on assigned module/topic.
• Expeditiously learn, understand, demonstrate, and educate clients on Tyler software applications by following the implementation methodology approach.
• Demonstrate ability to understand business processes and apply these to the product.
• Demonstrate excellent people skills and ability to build client relationships.
• Maintain a courteous, professional, and confident demeanor throughout the implementation process.
• Work with a diverse group of people, and adapt to and work in a dynamic environment.
• Instill client confidence in the use of Tyler applications by providing effective one-on-one or group education.
• Exercise good judgment, discretion, and tact while working with clients.
• Maintain the ability to perform the functions of the application on different data platforms.
• Manage multiple tasks and deadlines simultaneously.
• Be prepared to participate, recommend, and assist other team members.

• Bachelor's degree, or comparable work experience.
• Solid understanding of school operations, accounting, HR, or other related software preferred.
• Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
• Exceptional presentation and knowledge transfer skills.
• Excellent interpersonal and communication skills.
• Familiarity and ease with computer systems and Microsoft Office products.
• Strong problem solving and analytical skills.
• Ability to travel approximately 25-30%
• Valid driver's license.

Salary will generally fall between $58,285 - $84,600 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

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