Director of Sales | Consulting Services

Your journey as a Director of Sales, Consulting Services starts here. As a strategic partner to the senior management team, you will contribute thought leadership and innovation to our consulting practice.

What you will be doing:

• Oversee planning and execution of consulting engagements, including resource planning, cross-company visibility, new services development, and client relationship management.

• Develop vision, strategy, and execution for Epicor's professional services business.

• Communicate internal expectations on key business metrics such as utilization, revenue generation, responsiveness, client satisfaction (Net Promoter Score), and employee education.

• Act as a high-level client escalation contact for professional services and implementation issues.

• Direct and mentor teams to ensure on-time and on-budget project delivery.

• Coach teams on staffing and project delivery methods to accelerate backlog consumption and increase revenue, while maintaining customer satisfaction and success.

• Provide executive focus and responsibility for all customer projects and services sales pursuits.

What you will likely bring:

• 11+ years of progressive experience and demonstrated success/knowledge.

• 6+ years managing and developing multi-discipline teams, preferably with international reach across multiple service types.

• 5+ years of product support or consulting experience preferred.

• Ongoing technical certifications to stay current with industry trends.

• Bachelor's degree (or equivalent experience); Master's degree preferred.

• Ability to present in sales meetings, both face-to-face and remotely.

• Effective communication with customers, field consultants, executives, and co-workers.

• Strong organizational, project management, and time management skills.

• Ability to analyze customer problems and make recommendations for improvement.

• Willingness to work at client sites as needed.

• Ability to travel up to 20%-30%.

What will set you apart:

• Demonstrated ability to meet utilization targets and complete project deliverables on time.

• Strong organizational, project management, and time management skills.

• Experience performing work plans, identifying resource requirements, establishing priorities for available resources, and monitoring the performance of project tasks.

• Customer-centric, results-oriented, self-starter, and able to work independently.

• Excellent listening, verbal, and written communication skills, including virtual presentations.

• Proven knowledge of manufacturing, distribution, and/or manufacturing accounting concepts.

• Expertise in ERP software.

• Ability to travel as required for the role

#REMOTE

#LI-CS1

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Range:

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter: