Disability Management Manager

PRIMARY PURPOSE: The Disability Management Manager has the responsibility of collaborating with the claims teams to review claims and to formulate recommendations for a return-to-work plan for Workers' Compensation claimants. Assesses industry standard disability guidelines for expected disability duration, and formulates a return-to-work plan, identifying possible resources and working directly with our insureds to help facilitate modified and full duty RTW. The role requires excellent interpersonal and negotiation skills to successfully communicate with our insureds by explaining the benefits of alternative positions and will assist the employer in finding suitable positions. Partners with the AmTrust Claims team to expedite a timely and safe return to pre-injury employment. Maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust organization.

Creates and delivers training and resources to adjusters and nurses on Early Return-to-Work Strategies
• Objectively and critically assesses all information related to the IE's current functional status to create the appropriate Return to Work (RTW) plan of action
• Uses clinical/nursing/ergonomic skills to identify obstacles and formulate creative strategies for an effective and timely return to work
• Communicates proactively and effectively with insureds, claims adjusters, providers, employers and other parties as needed to expedite a safe return to work
• Subject matter expert on return-to-work strategies and disability management tools and resources (ODG, job descriptions, state forms and requirements)
• Collaborate with external vendors, defense counsel and claims partners on strategies to mitigate exposure and assist with claims resolution.
• Keeps current with market trends and demands.
• Performs other functionally related duties as assigned.

• Active unrestricted Adjustor, RN, Engineering, OT or PT, or other clinical license in a state or territory of the United States with eligibility to get and/or renew a multistate license.
• 5+ years of related experience or equivalent combination of education and experience required to include 5+ years of Workers' Compensation case management or Workers' Compensation claim adjusting required.
• Ability to travel as required for in-person claims office engagement

Education & Licensing

• Bachelor's degree required.
• BSN or other allied health or engineering professional degree from accredited college or university (OT/PT) or business degree with equivalent work experience preferred.
• Certification in case management, rehabilitation nursing, ergonomics or a related specialty is highly preferred.
• Acquisition and maintenance of Insurance License(s) may be required to comply with state requirements.

Skills & Knowledge

• Knowledge of workers' compensation laws and regulations, behavioral health, case management practice, ergonomics, ODG, pain management process, drug rehabilitation, state workers compensation guidelines and periods of disability
• Ability to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability
• Excellent oral and written communication, including presentation skills
• Strong organizational, communication and analytical skills
• Demonstrate strong time management skills, the ability to prioritize tasks and thrive in a fast-paced, dynamic work environment
• Proficiency in all Microsoft Office products including Project, Word, Excel, PowerPoint, Visio, and SharePoint
• Excellent negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

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AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.