Customer Service Supervisor

Be Yourself. Build Your Career. Be Exceptional Together.

At Werner Electric Supply, we're more than an electrical distributor - we're a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person's voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.

• Supervise and mentor a team of Customer Service Representatives (CSRs), providing coaching, feedback, and professional development.
• Monitor daily order management processes and performance metrics to deliver an exceptional customer experience.
• Assist CSRs with escalated customer inquiries, complaints, and complex issues.
• Collaborate with the Sales team to support customer needs and requirements.
• Develop and implement strategies to enhance customer experience and improve margins.
• Lead regular stand-up meetings with the Customer Service Team.
• Coordinate vacation coverage and cross-training for key accounts and work functions.
• Foster a culture of Continuous Improvement (CI) to drive efficiency and service enhancements.

• Interview, hire, and train employees.
• Plan, assign, and direct work.
• Appraise performance and manage performance issues.
• Resolve problems in accordance with company policies and applicable laws.

• Associate's Degree in Business Administration, Communication, or related field.
• 2-5 years of experience in Customer Experience.
• 2-5 years of leadership experience in Customer Experience or related field.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

• Previous front-line leadership experience.
• Experience with ERP and Knowledge Management platforms.
• Previous experience in the distribution industry.

• Office-based role; may require sitting for up to eight hours.
• Occasional movement to access people or workspaces.
• Frequent use of computers and office equipment.
• Ability to communicate effectively.
• May occasionally move up to 15 pounds.
• May be requested to work overtime and/or weekends.

Company Overview

Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we're a "Great Place to Work."

Employee Benefits

• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Employee Resource Groups (ERG)
• Career Development & Leadership Training
• Paid Parental Leave

Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law