Digital & eCommerce Product Manager

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title:
Product Manager - Digital Solutions & eCommerce

Location:
Davidson, NC (Hybrid)

About Us

Ingersoll Rand is a Fortune 500 company with a passion for making lives better. We do this by living our values, and through a relentless focus on the success of our customers and partnering with our employees to think and act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways. Ingersoll Rand is a diverse and inclusive environment. For more information visit: www.irco.com.

Job Overview:

We are seeking a strategic and execution-focused Product Manager to lead the vision, roadmap, and execution of digital customer experiences across CSS North America. This role will own the long-term strategy for customer portals, eCommerce and mobile web applications, driving incremental revenue and service attachment through scalable, high-impact digital solutions.
As the primary North American representative in global digital planning, this individual will ensure regional priorities are reflected in global planning and will champion fast-paced delivery of features that meet customer needs and business goals.

Key Responsibilities:

Strategic Product Leadership

• Define and maintain the North American strategic roadmap for customer-facing digital experiences.
  
  
• Align product vision with business objectives, customer needs, and market opportunities.
  
  
• Identify and prioritize new digital capabilities that drive revenue growth and margin expansion.
  
  

Cross-Functional Collaboration and Regional Advocacy

• Represent CSS North America in global program increment planning and product strategy discussions.
  
  
• Collaborate with global teams to ensure scalable solutions while advocating for regional speed and innovation.
  
  
• Lead post-launch regional feature development in partnership with internal developers and tech lead.
  
  

Execution & Delivery

• Translate strategy into actionable epics, user stories, and requirements using tools like Monday.com and Jira.
  
  
• Work closely with development teams in an agile scrum environment to deliver high-quality digital products.
  
  
• Monitor adoption, performance, and customer feedback to inform continuous improvement.
  
  

Customer & Channel Experience

• Ensure digital experiences are intuitive, valuable, and aligned with customer workflows.
  
  
• Partner with commercial teams to drive engagement and service attachment through digital channels.
  
  
• Monitor performance and adoption metrics to inform future enhancements and drive business outcomes.
  
  

Qualifications:

• 5+ years of experience in product management or product ownership, ideally in industrial or B2B environments.
  
  
• Proven success in agile scrum environments and backlog management tools (e.g., Jira, Monday.com).
  
  
• Strong understanding of eCommerce, customer portal and mobile web applications.
  
  
• Excellent communication, stakeholder management and strategic thinking skills.
  
  
• Experience working with global teams across multiple time zones to include flexible hours to collaborate with off-shore teams.
  
  

Core Competencies:

• Proven ability to develop and execute product roadmaps that align with business goals and user needs, with a focus on scalable, revenue-generating digital solutions.
  
  
• Expertise in agile methodologies, including sprint planning, backlog grooming, and managing epics and user stories using tools like Jira or Monday.com.
  
  
• Strong ability to work with global teams, technical leads, and diverse stakeholders to ensure alignment, scalable solutions, and impactful delivery of digital experiences.
  
  
• Passionate advocate for user-friendly design and customer-focused digital experiences, leveraging performance metrics to drive continuous improvement.
  
  
• Solid understanding of eCommerce platforms, customer portals, and mobile web applications, with the ability to translate business needs into actionable technical requirements.
  
  
• Skilled in monitoring adoption metrics and performance data to inform enhancements and drive measurable business outcomes.
  
  
• Excellent communication and stakeholder management skills, with the ability to lead agile ceremonies and convey product vision effectively across teams.
  
  

Travel & Work Arrangements/Requirements

• This position will be based out of our corporate offices in Davidson, NC, with anticipated travel, as required.
  
  

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

TO APPLY: Please apply via our website Ingersoll Rand Careers
by November 2025 in order to be considered for this position.