Program Director, Defense Sustainment Integration

Position Description

Program Director, Defense Sustainment Integration

Location: Huntsville, Alabama

The Program Director, Defense Sustainment Integration owns the strategic direction and end-to-end delivery of complex, multi-million-dollar SaaS implementations for Exiger's largest enterprise Department of Defense and Department of War Service customers. This role provides leadership across cross-functional teams and is accountable for the timely execution of program roadmaps, mitigation of critical risks, and ultimate success of all customer engagements. Serving as a trusted advisor to senior customer leadership, this individual ensures strategic objectives are achieved through the effective deployment of the Exiger platform.

Key Responsibilities

• Lead strategic planning, execution, and delivery of enterprise-level SCRM (Supply Chain Risk Management) and parts SaaS solutions.
• Act as primary customer-facing senior leader, aligning Exiger's delivery with customer objectives.
• Oversee cross-functional program teams, ensuring accountability, communication, and collaboration across product, engineering, operations, and customer success.
• Identify, assess, and mitigate program risks to ensure customer satisfaction and business continuity.
• Develop and maintain program roadmaps, ensuring milestones and deliverables are met on time and within budget.
• Establish and maintain governance structures, reporting, and performance metrics for large-scale programs.
• Serve as escalation point for customer leadership and internal stakeholders.
• Drive continuous improvement by identifying best practices and process enhancements for future engagements.
• Periodically provides program updates that include milestones achieved, metrics, and customer value realization.

• Deliver transformation projects by leading organizational change, integrating new technologies, modernizing legacy processes, and ensuring seamless adoption across diverse stakeholder groups.
• Shape transformation roadmaps that align with both Exiger's platform capabilities and customer modernization objectives, balancing innovation with mission assurance.
• Guide cross-functional technical and business teams to implement scalable solutions that improve operational efficiency, risk visibility, and mission outcomes.

Required Qualifications

• 10+ years of program or portfolio management experience in SaaS or DaaS, enterprise software, or supply chain technology.
• Knowledge of Department of Defense and Department of War acquisition and sustainment policy and processes including weapon system lifecycle management.
• Proven track record leading multi-million-dollar, global enterprise implementations.
• Strong knowledge of supply chain risk management concepts and solutions.
• Exceptional leadership and team management skills, with experience guiding cross-functional, distributed teams.
• Strong business acumen with ability to influence senior customer stakeholders and internal executives.
• Excellent communication and presentation skills, both written and verbal.
• Bias toward action and will execute with minimal guidance to meet customer needs and accomplish company strategic objectives.
• PMP, PgMP, or similar program management certification preferred.
• Ability to obtain and retain a US Government security clearance.

Desired Attributes

• Strategic thinker with ability to translate customer objectives into actionable execution plans.
• Highly collaborative, with a strong customer-service orientation.
• Comfortable operating in fast-paced, high-stakes environments.
• Skilled at balancing structure with flexibility to adapt to customer needs.
• Demonstrated commitment to innovation, continuous improvement, and operational excellence.

• Experience leading and collaborating with data engineers, data scientists, and technical delivery teams in large-scale implementations.
• Understanding of software development principles, including familiarity with one or more programming languages (e.g., Python, Java, SQL).
• Knowledge of software system integration, data architecture, and data structures, with the ability to oversee technical solution design.
• Ability to bridge business objectives with technical execution, ensuring alignment between engineering, product, and client outcomes.