Deposit Operations Policy & Training Analyst

The Policy and Training Analyst is an integral part of the Deposit Operations First Line of Defense team and is responsible for managing departmental policies and procedures, training, and problem management. The ideal candidate is skilled in reviewing procedures to ensure alignment with internal controls, policies, and regulatory expectations, identifying training gaps that impact day-to-day back-office operations, and reporting operational issues and resolution. This individual is analytical, solutions-oriented, and comfortable working across teams to enhance operational effectiveness and strengthen the department's first line of defense.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Manage the framework for the development and documentation of departmental policies and procedures.
• Manage review cycles of policies and procedures, overseeing edits, reviews, approvals, and communication to stakeholders.
• Create, write, and execute timely updates of policies and procedures.
• Create reporting to ensure departments meet cross-training standards and objectives.
• Manage Bank Operations Problem Response processes and tracking, and present reporting to Bank Operations management.
• Manage the Bank Operations Training Program to identify training needs and develop and implement training curriculums.
• Assess impact of emerging trends on operational processes and oversee required updates to procedures.
• Manage projects related to procedure and training development.
• Pursue professional development opportunities, including external and internal training and professional association memberships.
• Provide expertise relating to internal policies during internal and external engagements and exam preparation.

POSITION REQUIREMENTS

Candidates must possess a minimum of 3 years experience working in financial services and a Bachelors degree to be considered for this role.

• Strong understanding of the financial services industry, deposit best practices, or operations.
• Ability to understand and apply industry risks and their impacts beyond existing policies and procedures.
• Skill in researching and analyzing data, evaluating applicability and drawing logical conclusions.
• Strong analytical skills with the ability to make timely, fact-based decisions; effectively assessing risk, identifying root causes and operational deficiencies.
• A self-starter, with strong internal motivation, ability to make progress, meet deadlines, and complete assignments as required.
• Ability to lead and monitor change initiatives to completion - meeting required deadlines and key milestones.
• Professional oral and written communications skills.
• Business software skills, including word processing, spreadsheet, internet, and presentation tools to prepare reports, memos, summaries and analyses.
• Ability to establish and maintain harmonious, effective working relationships with management, co-workers and external contacts, and to work effectively in a professional team environment.

Dedicated - Devoted to a task or purpose with loyalty or integrity
Enthusiastic - Shows intense and eager enjoyment and interest
Team Player - Works well as a member of a group
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Peer Recognition - Inspired to perform well by the praise of coworkers
Goal Completion - Inspired to perform well by the completion of tasks
Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter - Inspired to perform without outside help
Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals
Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Job Security - Inspired to perform well by the knowledge that your job is safe

Bachelors (required)

Skills